Supervises assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives.
Supervises the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes.
Supervises assigned staff to include: hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
Provides ideas and suggestions for new products, services, technology and processes to ensure competitive position and in anticipation of changing guest’s needs within the dynamic hospitality and gaming environment.
Adheres to the company’s status quo third party representation philosophy, complies with company policies, legal requirements and collective bargaining agreements.
Interacts with guests and promotes high quality guest service.
Handles guest complaints or concerns.
Monitors cashiers on shift.
Orders daily supplies.
Ensures health department safety codes are being met.
Ensures facility cleanliness.
Handles any employee concerns.
Ensures Starbucks quality standards are being met.
Performs other job related duties as required.
At least 2 years of experience in a high volume coffee outlet and/or fast food type establishment required, preferably in a supervisory capacity.
Previous experience in scheduling and staffing is preferred.
Working knowledge of Culinary Agreements is preferred.
Working knowledge of Microsoft programs, including, but not limited to Word, Excel, Outlook, and PowerPoint, AS400 and Micros knowledge helpful.
Ability to manage multiple tasks and remain calm in very high paced and stressful environment, and work under pressure.
Effective listening abilities with strong judgment skills and ability to follow directions are required.
Excellent organizational skills to function effectively under time constraints and within established deadlines.
Work in a fast-paced, busy, and somewhat stressful environment.
Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines.
Able to frequently move freely about, stand for long periods and withstand various activities such as frequent walking, bending, lifting and carrying items without restriction.
Ability to obtain a valid Health Card.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
MGM Resorts International
- 2 years ago - save job
It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...