AT&T Area Mgr Network Svcs - Digital Life (Boston Area)
AT&T 12,266 reviews - Framingham, MA

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This role is supporting the new Digital Life Services organization. This group will be launching AT&T's connected digital home services including Home Security, Home Monitoring, Home Automation & Control, Home Healthcare, Personal Energy Management and other applications.

Specific Responsibilities:
Responsible for managing Field Operations vendor infrastructure implementation and performance for Digital Life. Responsibilities to include coordination of Market Launch Plan (MLP) and critical vendor implementation milestones including technician on-boarding schedules and training, as well as ongoing vendor performance management, to include customer experience, cost structure, process adherence, and quality assurance metrics achievement. Incumbent will coordinate with vendor partners to create Field OPS implementation plans, and create /manage vendor scorecards and track Installation and Repair performance metrics down to the technician. Coordinate directly with vendor partner coach/supervisors to address individual technician performance and process issues. Create performance management and improvement plans to address performance shortfalls.

Licensing requirement - If you do not currently hold an S License for the Boston region, you must be able to obtain and maintain this license in order to hold this position


Supervisory: Yes


Required Qualifications

3 years of experience Local Field Operations management

Experience in managing and/or supporting field operations teams

Strong analytical skills

Proven track record of success in Field Operations performance management & the creation/implementation of performance improvement plans and reporting

A passion for best-in-class customer experience

Excellent leadership and communication skills

Excellent written & presentation skills, with previous experience in preparing/presenting results to leadership teams

Preferred Qualifcations:
S License Holder

Previous experience in a similar role in the Alarm and Security Monitoring Industry.

More than3 years of experience Local Field Operations management



Corporate Support

Primary Location








Day Job

Employee Status



Job Posting


Feb 14, 2013, 2:17:16 PM


Unposting Date



Job Level


Senior Associate/Second Level Manager

About this company
12,266 reviews
At AT&T, we’re connecting the world like never before. Ready to get in on the action? Together we’ll do great things. If you’re equal parts...