AT&T Mgr Vendor Mgmt Svcs - Digital Life (Boston Area) AT&T -
Boston, MA
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1312205
Description
As a Field Manager in the Digital Life organization, you will oversee the installation and repair functions of Digital Life Security and Home Automation equipment. You will be the single point of contact for all inventory management and third party trades vendor coordination for the stated area. Also, you will be the lead manager for licensing and permitting for all Digital Life installs and repairs. You will be the subject matter expert for Digital Life system takeovers of existing alarm systems. This manager will help conduct surveys of AT&T Executives and VIPs when required. The manager will coordinate all inventory reconciliations and audits and is responsible for ordering and stocking materials needed for Digital Life installs and repairs.
This candidate will also be responsible for managing key metrics associated with providing outstanding customer service and interacting with other work groups to ensure timely resolution of service issues. Responsibilities include: serving as “on call” Field Manager, maintaining a fleet of vehicles, vendor management, quality assurance and quality control oversight, and various managerial administrative duties. This candidate must possess strong performance management skills in order to deliver a consistent message of performance expectations. Performance will be evaluated using various means, including inventory metrics, takeover installation duration, and reduction of licensing and permitting issues. This candidate will work with partner vendors to ensure appropriate resources are available and that required M&Ps and best practices are being implemented to achieve performance and quality objectives. Work days, at time, can be in excess of normal hours and requires weekends (particularly Saturdays), night and/or holiday duty. Work location may change within city.
This position may be responsible for contributing to AT&T’s compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to work related to hazardous waste, hazardous materials, batteries, and other construction projects.
Licensing requirement - If you do not currently hold an S License for the Boston region, you must be able to obtain and maintain this license in order to hold this position
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Qualifications
Required Skills:
Minimum 3 years’ experience with inventory management
Previous experience supervising a crew of technicians
Ability to quickly identify existing alarm systems and panel wiring
Must have satisfactory driving record and a valid drivers license
Strong experience in Installation / Repair practices.
Previous experience effectively communicating with Executive Leadership
Working knowledge of Field Network Operations processes including: Safety, Inventory, Fleet Operations, Metrics Reporting.
Strong supervisory or leadership experience including performance management
Strong verbal and written communication skills
Ability to work non-traditional and/or extended hours/shifts
Able to provide “On Call” services and be part of a rotating duty roster
Excellent organizational and multi-tasking abilities
Proven customer service skills when dealing with customers face to face
Proficient using Microsoft WORD, Excel, and PowerPoint
Desired Skills:
S License Holder
Minimum 3 years’ experience with installation of alarm systems as a field supervisor
Current state burglar and fire alarm license
Proficient in state and local security alarm codes and requirements
Experience researching and identifying permit and license requirements
Ability to quickly identify existing alarm systems and panel wiring
Previous experience installing home automation equipment
Previous “hands on” vendor management experience
Job
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Corporate Support
Primary Location
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Massachusetts-BOSTON
Schedule
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Full-time
Shift
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Day Job
Employee Status
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Regular
Job Posting
:
Feb 14, 2013, 2:16:16 PM
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Unposting Date
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Ongoing
Job Level
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Associate/First Level Manager
AT&T - 4 months ago
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