AT&T Ntwk Proc\Quality Mgr (COE DLT\DH Support) Digital Life
AT&T - Farmers Branch, TX

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The Network Process & Quality Manager for Emerging Devices - will support Field Operations on testing Applications & Tools, in a role within the Digital Life Organization. This role works closely with the Digital Life Operations teams and Labs to drive toward an effortless customer experience when interacting with a Digital Life Care representative. Overall Purpose: Facilitates moderately complex tech network support programs/initiatives for network data standards and integrity, quality management, process design, methods/procedures and network standards as well as providing training/coaching for implementation of network initiatives. Key Roles and Responsibilities: Ensures network process capability, control and improvement by implementing procedures and interpreting network standards. Provides consultation on the use of reengineering techniques to improve network process performance and product quality. Works with outside vendors to identify/schedule programs and support materials. Collects data to identify root cause of network problems. Facilitates the identification, analysis, development and documentation of network process improvements, network operational performance metrics, process control and results mgmt. Develops data metrics for network process measurement, identifying indicators for future network improvement opportunities and measures network performance against process requirements. Responsible for analyzing, tracking and publishing network performance and process/quality indicators and results by constructing reports illustrative of the process trends and network performance. Defines network process flows, business rules and user requirements. Writes/rewrites/edits documents such as tech manuals for network procedures, users, programming, service, operational specs and related technical network publications to communicate clearly and effectively tech specs and instructions to a wide range of audiences. Identifies network process improvement training needs. Job Contribution: Developing technical professional with some experience. Completes moderately complex work within discipline/specialty area. Contributes to development of concepts/methods/techniques. Moderate team impact. KNOWLEDGE Has expanded technical knowledge in own discipline/specialty area. Applies broader knowledge of discipline/specialty area standards to work assignments. Sound understanding of 1 to 2 specific ATT technologies/systems/procedures. Deepens technical knowledge through exposure and continuous learning. ANALYSIS/PROBLEM SOLVING Identifies problems/issues. Solves non-routine problems by independently applying judgment to established analysis and standard approaches. Integrates/evaluates multiple factors to develop creative practical solutions. INDEPENDENCE Guided by project and work deadlines; sets own priorities. Uses discretion to complete assignments; independently applies knowledge of technical practices and specialty area standards. Independently completes assignments; participates in diverse projects. CONTRIBUTION TO ATT TECHNOLOGY Supports technical initiatives normally as part of a larger project. Works on new technologies development and/or existing technologies maintenance. Contributes to milestone project completion. COMMUNICATION Exchanges complex technical information. Provides training/guidance to others in work area breaking down information in a systematic/logical manner. Cultivates good peer working relationships. Communicates effectively with the teams they support. Job Specific Skills: ยท HVAC experience. Controls background a plus.
  • Electrician/Electrical background
  • Ability to use an IPAD and/or laptop to assist on troubleshooting
  • Experience in Real time troubleshooting
  • Weekend & Evening Coverage at times
  • Ability to troubleshoot
  • Understanding of alarm industry
  • Knowledge of security and or home automation protocols
  • Testing experience
  • Customer interaction and partnership with stakeholders
  • Organization
  • Communication
  • Proficient in Microsoft Office (Visio, PPT, Word, Excel)
Supervisory: No

Location - Farmers Branch or Atlanta ONLY. No relocation.

Required: 1-3 years of technical experience with understanding of Network processes. Critical Thinking Customer interaction and partnership with stakeholders Organization Communication Proficient in Microsoft Office (Visio, PPT, Word, Excel) Preferred: BS degree in Math, Science or Engineering preferred Understanding of alarm industry Knowledge of security and or home automation protocols Testing experience Click here to see the listing of work locations (cities) and the corresponding target salary range (N1 - N4; also referred to as geo zones). Use this to determine the appropriate target salary range for each work location.

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