AT&T Technical Consultant 5* - Nationwide
AT&T - United States

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This is not a sales compensation position.

Overall Purpose: As part of the sales team, this position provides technical sales support to assure successful customer integration and implementation of established company products. Collaborates and contributes to unit sales plan through a diverse scope of pre-sales and/or post-sales technical consulting activities requiring the highly complex and diverse solutions.

Key Roles and Responsibilities: This position consults on complex technical issues during joint sales call with the sales team. Responsibilities include consulting with customers, selling and supporting highly complex company products and systems. Works on highly complex problems and solutions where analysis of situation or data requires a review of identifiable factors. Position provides technical expertise in sales presentations, product demonstrations, and installation and maintenance of company products to ensure that the system is functioning according to specifications. Answers customer inquiries concerning system software and applications and provides software development and consultation to prospective users for complex solutions. Understands, develops and delivers complex systems/applications solutions to customers business, information, technical and educational needs. The consultant analyzes practices, procedures and data to determine answers to technical issues. This position demonstrates a full working knowledge of assigned company products and services. Assignment may be at customer site, remote response center, corporate location or other site. Consultant may build a mini-application, based on customer requirements, to demonstrate feasibility of the application, often requiring rapid prototyping. Requires seasoned in- depth knowledge of functional/process area and is considered a subject matter expert. Consultant creates recommendations, and implements new methods, techniques, and/or procedures for complex solutions with diverse scope. Consultant is typically viewed as a mentor or coach. This position may lead the development of a bid and pricing strategy in conjunction with ICB (Inter-Company Billing) pricing and product management. May be responsible for identifying, developing and delivering the initial set of contract documents for Network Sourcing deals. May work with the Executive Negotiator in closing the Network Sourcing deal. May lead and take ownership in negotiating the SOW (Statement of Work), SLA (Service Level Agreement) and pricing documents. May act as Executive escalation for deal-specific and business issues.

Preferred Education: Typically Bachelors of Arts or Bachelors of Science degree or equivalent combination of education and experience.

Experience: Typically requires 7-10 yrs experience in Engineering

Supervisory: No


In-depth technical product and service knowledge to facilitate customer communications

Experience managing large cross-functional teams on complex customer opportunities and the ability to summarize customer challenges in a manner to drive solutions within AT&T.

Must be a self-starter with a background in sales or technical sales support

Experienced in presenting complex information to all levels of management

Must have experience negotiating complex contracts and leading matrix teams.

Must be in a position to travel 30-40% of the time.

Strong oral and written communication skills



IT / Engineering / Technology

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