ATM Service Manager - Full Time
Deere Employees Credit Union - Moline, IL

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The ATM Service Manager is responsible for managing the uptime and service capabilities of our more than 50 ATM machines as well as managing the installation of new machines.
Job Functions:
  • Proactive and urgent vendor management to ensure efficient operation and service of ATMs and adherence to service level agreements
  • Aggressively follows ATM functionality issues to include downtime and errors, drives timely resolutions and communicates throughout the process to key stakeholders
  • Collaborates with vendors and internal IT staff on the installation and of new machines and upgrades to existing machines
  • Manages cash levels and stamp inventory by monitoring historical trends and making adjustments as required.
  • Processes fraud disputes and communicates with affected parties throughout
  • Monitors large check deposits and ensures hold processes are being followed
  • Two to four years ATM and vendor management experience
  • Exceptional communication skills
  • Demonstrated ability to drive timely resolutions
Compensation & Benefits:
  • Competitive hourly wage
  • Health, Dental, & Vision Benefits
  • Bonus opportunity
  • 401(k) with Match and Profit Sharing
  • Paid Time Off

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