ATO-Leader-Team Lead
Allstate - Charlotte, NC

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Provides direct people leadership, motivation, and support to positively influence the accomplishment of goals, maximize growth and improve business performance for the organization.

Lead People Resources

Manages/leads front-line non exempt employees (Allstate/vendor partners).

Implements the Performance Management and Progressive Discipline Processes.

Write and administer Progress Development Summaries, evaluate employee potential and recommend employee promotions, merit increases, or terminations.

Interviews and selects job candidates.

Creates a positive and satisfying work environment through the use of recognition, empowerment, listening, valuing diversity, and acting as a role model for others.

Administer Human Resources guidelines and policy and resolves employee’s issues and concerns regarding these policies.

Is a resource to other front-line managers on issues relating to the management of front-line employees/units.

Recommend training and education programs to enhance associates knowledge and development.

Communicates Information

Provides information to employees and management participates in and leads meetings, and creates complex reports, proposals and business cases.

Facilitate and /or attend meetings with stakeholder, customers, and vendors to address and/or resolve work issues.

Assist employees in interpreting internal and external departmental information.

Develop and Coordinate Workflow

Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow.

Anticipates workflow levels through effective planning and is able to adjust resources to ensure work is completed and unit goals are met.

Perform compliance or other quality spot-checks.

Serve as a technical resource to staff questions regarding procedures and customer inquiries.

Leads/Manages Projects

Leads projects of moderate complexity that require the coordination of multiple resources.

Documents progress of project to include key measurements and opportunity areas.

Communicates the status of projects to leadership team and key stakeholders external to the department.

Understands and operates software and/or hardware necessary of position.

Coordinates repair/replacement and preventative maintenance needs.

Implements and Monitors Plan

Prepare analysis of budgetary, expense, and quality control.

Contribute and implement strategic plans into work unit in order to achieve stated objectives and goals.

Assist with the identification of future technology and systems, develop information management tools, documents, and reports to effectively manage results.


College Degree or equivalent work experience.

A team leadership position

for individuals with 3 to 5 years of direct management experience in a corporate environment or an individual with extensive industry experience and proven leadership skills.

Business Acumen

Has a mastery level of understanding of multiple areas of business knowledge to successfully meet work objectives, as demonstrated by the knowledge of Allstate’s business units that relate to an individual’s work responsibilities, understanding and monitoring appropriate key business indicators as well as what our competition is doing, ability to communicate clearly business partners regarding various organizational functions, ability to interpret and draw conclusions from business data, understanding of overall business needs and desires that apply to a project or effort, knowledge of Allstate processes performed by other areas and how they interact, analysis of department initiatives and spotting new opportunities, analysis of new product offerings and seeing their effects on technology/business requirements and use of Allstate product/service knowledge to find business solutions.


Information Technology

Primary Location


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