AV/VC Support
Milestone Technologies, Inc. - Mountain View, CA

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Manage highly visible corporate or externally facing on-campus events that require lighting, sound, projection, video, streaming and/or VC

Liaison between internal clients and technical staff

Develop and maintain departmental work flow procedures and standard operation procedures to ensure successful events

Facilitate the event team’s tactical initiatives for all internal events worldwide (mostly focused on internal department meetings, client-sponsored conferences and seminars, and other client-hosted events).

Plan and manage a communication system between clients, VC and AV that provides a single path for communication into and out of the VC/AV event world

Manage and execute a company-wide communication plan around creating Events at client with VC and AV components

Provide monthly communication and metrics to upper management around VC- and AV-event performance

Manage a large influx of event requests, update event calendars and interact with other facilitators

Chronicle new and existing processes in order to create formalized instructions

Capture and analyze post-event data to make recommendations for future events

Interact with company execs, vendors, contractors, and a wide range of functional groups within client

Manage client expectations and ensure high-quality events while managing expenses

Process requests for AV/VC and live events services, including

○ Customer communication

○ Calendaring

○ Resource scheduling

○ Coordinate efforts for dispatching of Vendor on-call and maintenance support

Attend customer walk through to ascertain needs

Manage a large influx of event requests, update event calendars and work with coordinators in other departments

Point of contact/escalation for event issues

Engage appropriate services for the events, either scheduling internal resources or outsourcing as needed

Post-event reporting and support as required

Required Skills

Cisco VIOP exp needed

Point of contact for event scheduling concerns

Work with client management to uphold policies and procedures

Manage scheduling of AV/VC Service Desk Resources

Manage ticket metrics

Track call successes and failures

Work with team to improve processes

Weekly updates on metrics gathered

Technical point of contact for AV/VC Service Desk Resources

Coordinate with global VC teams to maintain the follow-the-Sun model

Demo existing and assist with the development of software utilities if requested by client management

Required Experience