Job Posting Title
Student Services Professional II - 12 Month
Regular / Temporary
Full / Part Time
If part-time, indicate time base
Appointment Duration / End Date:
OCOB-College of Business
College / Division
OCOB-Orfalea College of Business
$3,519.00 - $5,002.00 per month, plus any negotiated salary increase.
***THIS POSITION IS OPEN UNTIL FILLED*** The Orfalea College of Business Advising Center serves as a peer-driven resource for students seeking academic guidance. A trained and knowledgeable staff empowers all students to achieve their unique educational goals by providing timely and effective support in a professional, welcoming environment. Under the general supervision of the Director of Advising Services, this position is responsible for the planning, logistics, and implementation of college events including (but not limited to): the Student Orientation, Advising, and Registration Program (SOAR), Week of Welcome (WOW), Open House, Parent's Program Weekend. This position works in collaboration with Dean's Office ASCI on Poly Cultural Weekend and the Orfalea Annual Awards Ceremonies. This position is responsible for assisting with enrollment management, including communication with the Dean's Office, Area Chairs, students, and the Registrar's office to provide a clear path to graduation for the 2,500 undergraduate students in the Orfalea College of Business. This includes assisting with block scheduling enrollment for all first time freshmen, and managing specific student cohort tracks. This individual will drive marketing efforts of the Advising Center via digital content development for the digital signage displays throughout the college and connecting to students via social media. With use of the College's Customer Relationship Management Software, this individual will be responsible for developing communication plans for the undergraduate students, and be responsive for newly identified student populations with special advising needs, including international students, first generation students, and other as yet identified populations which traditionally have lower retention rates. In collaboration with Orfalea advisor and the Dean's office will seek to increase graduation rates of the college. This individual supports the academic advisement, counseling and support services to undergraduate students in the Orfalea College of Business, with focus in advising change of major students and assisting with implementing/tracking the change of major process.
Minimum Qualifications (Staff Only)
EDUCATION AND EXPERIENCE : Bachelor's degree and two years of professional experience in one of the student services program areas or in a related field; OR a Master's degree and one year of experience.
Required Qualifications / Specialized Skills
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Ability to speak publicly, with experience in presenting in front of groups of people. Thorough knowledge of English grammar, spelling and punctuation. Ability to interpret, communicate and apply policies and procedures. Demonstrated ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Proven ability to gather and analyze data; ability to reason logically, draw valid conclusions and make appropriate recommendations. Ability to analyze a variety of advising-related reports, such as minimum progress reports, Expected Academic Progress reports, academic probation reports, and Dashboard lists to make recommendations for student communication/intervention, and enrollment management. Ability to recognize, identify, and be sensitive to the various levels of problems students encounter. Ability to use initiative and resourcefulness in planning work assignments, planning special events, and in implementing long-range program improvements. Working knowledge of, or the ability to quickly learn a general knowledge of overall operation, practices, procedures, activities of the college, and general knowledge of the University; general knowledge of the methods and problems of organizational and program management; general knowledge of research and interview techniques; and general knowledge of the principles of individual and group behavior. Ability to provide leadership to peer advisors. Demonstrated ability to maintain a high degree of confidentiality. Ability to apply independent judgment and discretion in performing job duties. Demonstrated skills in investigating and analyzing more complex problems and skill in the collection and evaluation of data to develop valid conclusions and recommendations. Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Ability to apply software required for student advising and degree tracking. Knowledge of general office protocols and equipment. Ability to work and coordinate with Advising Center professional staff team. Proven ability to work in a team environment with a positive, professional attitude. Ability to communicate professionally, both verbally and in written form. Experience in event planning and implementation; attention to detail Knowledge of various social media outlets (i.e. Facebook, Twitter) Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.
Preferred Qualifications / Skills
Master's degree preferred. Demonstrated one-to-one counseling skills and group advising skills. Demonstrated experience in communicating academic policies, procedure and requirements. Ability to distinguish between learning disabilities, mental and emotional illness, and their dysfunctions causing academic problems. Must be sensitive to background of differing cultures, as this may affect learning processes and academic performance. Experience working at a university or community college. Experience using student administration systems such as PeopleSoft. Experience advising and counseling students regarding academic success and progress to degree. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
Special Conditions (Staff)
***THIS POSITION IS OPEN UNTIL FILLED*** Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business. Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Must be able to successfully pass a pre-employment background/fingerprint check. This position classification has been defined as exempt and is not subject to overtime provisions of the Fair Labor Standards Act (FLSA).
Pre-Employment Conditions (Staff)
Background / Fingerprint
Benefits Eligible More Information
Job Open Date
Job Close Date
Review Begin Date
How to Apply
To apply, visit WWW.CALPOLYJOBS.ORG to complete the required online staff application and apply to requisition #102855 . Applicants will have the option of attaching a Cover Letter, Resume, and three Letters of Recommendation via the online employment system. Applicants needing computer/internet access may contact Cal Poly Human Resources at: (805) 756-2236, for information on available resources. Cal Poly is strongly committed to achieving excellence through cultural diversity & actively encourages applications of qualified individuals. EOE
Internal Recruitment Only
Projected Start Date (Faculty Only)
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Department Information (Faculty)
California Polytechnic State University - San Luis Obispo - 15 months ago