Academic Program Specialist/VA Certifying Officer
Chapman University - Orange, CA

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Please submit a resume with Job No. 08-13 and salary history, and/or application. APPLICANTS MUST SUBMIT SALARY HISTORY IN ORDER TO BE CONSIDERED FOR THE POSITION. Process updates and revisions for individual student academic program requirements related to approved waivers, substitutions and petitions. Process additions or changes to declared degree, major, minor and GE requirements. Analyze student records for efficient use of GE coursework. Maintain accurate documentation of any program changes in both a physical and digital environment. Assist in the development and maintenance of all academic programs within the Degree Audit module. Assist in the testing and troubleshooting of enhancements and problem issues related to Degree Audit functionality. Assist in final degree processing/commencement processing and proceedings. Review potential graduates for remaining requirements and process manual clearance for students missing non-course requirements e.g. comprehensive exams, demonstration of mastery, etc. Verify the completion of all degree requirements and marks record for degree conferral processing. Maintain current knowledge of all university degree programs and academic policies. Provide assistance and information regarding all military and veterans educational benefits. Analyze and resolve complex, sensitive issues associated with educational benefits. Ensure timely and accurate responses to military & veteran students, veterans administration, and internal departments. Provide initial counseling and follow-up to students regarding military & veterans educational benefits. Maintain and update catalog information for state approving agencies and Veterans Administration. Certify all enrollments for VA students. File all required Voc-Rehab forms and maintain appropriate records. Assist with tuition assistance invoicing process. Based on Chapman transfer policies and procedures and academic guidelines, evaluate and interpret student records from other institutions to determine transferability of course work for general education and major requirements where allowed. Evaluate special population transfer credit for CLEP, DSST, AP, IB, A-level, international and military. Communicate with academic departments and officials regarding credit transferability and the approval of general education and major requirements when required. Apply advanced understanding of undergraduate degree requirements and program evaluation required for the approval and application of transfer credit. Advise and assist professional staff and students with transfer credit issues and related policies. Assist in the maintenance and update of Datatel/WebAdvisor course equivalency database between Chapman University and other institutions of higher learning. Assist in the development and maintenance of articulation agreements with designated feeder institutions. Coordinate with departments and GE Committee course approvals for assigned programs. Use Datatel Communications Management process to communicate updates/changes to student records. Use basic queries in Informer to identify student records for processing or updates related to transfer credit. Utilize various resources to research external credit including TES, ASSIST.org, AACRAO Edge, online catalogs, Global Gateway, internal SharePoint portal. Assist front line staff in providing information to students related to academic programs. Communicate with Academic Advisors regarding related student issues and clarification of university policy. Coordinate with department and program chairs blanket revisions to existing programs and communicate changes to the Assistant Registrars. Notify other APS and Frontline staff of any program changes that affect their work processes. Communicate and interact with students and departments to explain and clarify academic policies and standards. Perform other duties as assigned.

Qualifications:

Required: Bachelor’s degree and experience with academic records evaluations in an educational environment. Demonstrated knowledge of degree audit and articulation processes and procedures. Strong analytical and problem solving skills to determine admission requirements, petition process and graduation criteria. Ability to learn and apply complex academic policies and procedures. Demonstrated experience showing ability to work with projects demanding high degree of detail and accuracy. Demonstrated time management skills with ability to organize and prioritize a high volume, detail oriented workload under the pressure of deadlines with constant interruptions. Ability to work independently and possess problem solving skills and initiative to implement new ideas, as well as demonstrated ability to respond to changing priorities, interpretation and application of policies and procedures. Ability to use diplomacy and to maintain a high level of confidentiality. Demonstrated effective written and oral communications skills. Excellent interpersonal skills with a diverse group of individuals at all organizational levels, both inside and outside the University. Ability to use standard office equipment. Ability to use Microsoft Office Suite applications. Strong communication and interpersonal skills to interact with diverse constituents and explain complex information in an understandable manner. Strong technical skills to learn and use enterprise systems, such as Datatel. Ability to work well as a team member. Desired: Experience in transfer equivalency determination and articulation. Experience with UC and CSU transfer patterns and certifications. Experience with automated Degree Audit program, preferably Datatel. Notice to Applicants: This position will be posted for a minimum of 5 business days and may close at any time after that without prior notice. Successful completion of criminal background check required for final candidate.

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