To interview patients and obtain and verify appropriate personal demographic and financial information. Screens and completes all required documentation and prioritizes all insurance coverage’s as primary, secondary, tertiary. Responsible for obtaining proper consent signatures for medical care/testing and financial agreements. Answer questions regarding patient's appointment or transfer to the appropriate scheduling department, service area, or physician office.
Knowledge and Skills:
High school diploma or GED.
Years of Experience:
1-3 years of experience in registration, billing, customer service, or managed care organization work environment.
Required Skills and Knowledge:
Analytical skills; able to problem solve. Computer Literacy – use of multiple systems. Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial. Ability to interact independently to resolve customer service issues.Typing (minimum of 35 words per minute).
West Chester Hospital - 7700 University Dr - West Chester, OH
UC Health - 8 months ago