Responsible for working with dealers on the phone explaining our products, taking orders, new orders, doing credits and pricing products, dealing with channel partner questions on orders (i.e. when will the order be shipped, reprints/corrections, credits for being billed incorrectly), and assisting with channel partner problems.
Work closely with sales, estimating and end user as needed.
Gather website and account set up on receipt of signed contract. Explain site set time line and flow.
Discuss site options.
Distribute Site Set-Up packet and answer questions.
Share all information concerning new account with production.
Follow up daily on late orders.
Up-sell (inside sales) and offer solutions & alternatives.
Maintains and keep hold and proof file updated.
Create Info Sheets.
Billing (site proofs).
Do paperwork to set up sites
Understand functions of pre-press as it applies to customer.
New account set-up.
Customer Service / billing-scheduling orders once account set up is complete.
AR issues communicated to sales rep (summary billing, past due invoices)
Supply usage as requested to estimating for contract renewal
Understand functions of site development as it applies to customer.
Reports to dealers as needed and quality check new masters
Monthly report to Supervisor and Sales Manager (Account overview).
Perform other duties and responsibilities as assigned.
High school education or equivalent required.
Minimum one to two years experience in a related environment preferred.
Ability to speak clearly and effectively so that channel partners are able to understand.
Strong knowledge of printing process and pricing.
Professional phone etiquette.
Proven mathematic ability to provide accurate information on price quotes and quantities
Strong multi-tasking, attention to detail, team and analytical problem-solving skills.
Strong computer experience with a preference in Microsoft Office.
We offer a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time offer) and Holiday Pay.
Taylor Corporation - 2 years ago