Account Coordinator - Part time
Kimball International - Jasper, IN

This job posting is no longer available on Kimball International, Inc. Find similar jobs: Account Coordinator jobs - Kimball International jobs

The Account Coordinator (part time) works with the Account Managers to fully support our customers,

dealers, and field sales teams.

Responsibilites include:

· Team with Field Sales and our supply partners to strengthen relationships with our customers.

· Build customer loyalty:

o Own a customer problem from the first point of contact.

o Accountable for all activity with the customer.

o Treat customer complaints as opportunities to drive loyalty.

· Process Credits and Debits as requested by the Account Manager.

· Manage customer phone calls as an extra support for the Customer Service team.

· Utilize SalesForce.com to manage workload, capture information, and support customer requirements.

· Document and communicate all quality issues in the Quality Notification system.

· Provide back-up support for teammates.

· Support and assist Account Managers with all aspects of orders:

o Followup on incomplete orders

o VL10 / Load planning updates

o LON process

· Support the customer by prioritizing and managing workload to accomplish goals.

· Team with Field Sales and our supply partners to strengthen relationships with our customers.

· Build customer loyalty:

o Own a customer problem from the first point of contact.

o Accountable for all activity with the customer.

o Treat customer complaints as opportunities to drive loyalty.

· Process Credits and Debits as requested by the Account Manager.

· Manage customer phone calls as an extra support for the Customer Service team.

· Utilize SalesForce.com to manage workload, capture information, and support customer requirements.

· Document and communicate all quality issues in the Quality Notification system.

· Provide back-up support for teammates.

· Support and assist Account Managers with all aspects of orders:

o Followup on incomplete orders

o VL10 / Load planning updates

o LON process

· Support the customer by prioritizing and managing workload to accomplish goals.

About this company
10 reviews
Kimball International, Inc. provides a variety of products from its two business segments: the Electronic Manufacturing Services (EMS)...