Account Data Administrator
Dealertrack Corporate Office - Lake Success, NY - Lake Success, NY

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Job SummaryThe Account Data Management team is responsible for the management of functions pertaining to all customer administration and customer relationship management for Dealertrack. The primary function of the Account Data Administrator is to support the organization by exercising control to police' the integrity, accuracy and standardization of customer data. This includes acting as the primary CRM administrator for the Service and Sales teams to ensure processes are standardized and consistent throughout the organization. ~ Primary Duties Data Management Support - Process updates to maintain customer data within Dealertrack.com and the CRM. This would include Salesforce Clean up; the administration of Dealers, Dealer Groups and Contacts; 'Prospect' Creation; Dealer Match Administration, Non-Dealer Enrollments, etc. ERP/CRM System Support - Provides ongoing support for new process implementations; Facilitates enhancements and changes to the ERP / CRM functionality post-implementation. Process Development - Works with Project Manager to define Account Data Management processes to ensure the integrity of the customer data is maintained. Utilizes industry and company workflow knowledge to identify best practice models as defined in the CRM system; streamline current business practices across the Sales and Services teams and other areas of Dealertrack, as appropriate. Special projects - assist in other special projects as required.
Certificate/Associate Degree 2 to 4 years of related experience Must be articulate, organized and detail-oriented and have the ability to multi-task Competency in MS Word, PowerPoint and Outlook, intermediate Excel skills a plus Dealertrack product and/or SAP ERP/DRM knowledge a plus Prior Salesforce experience is preferred *LI-LS1

CareerBuilder - 16 months ago - save job - block
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