Job Title: Account Executive - Key Account Department
The Key Account AE is responsible for order management, information management, EDI management and customer relationships with Pearl Izumi/ Shimano National and Key Accounts.
This position works directly with the Key Accounts Sales Manager, KA Dealer Service Rep, Inventory Analysts and Buyers. The Key Accounts AE develops an intimate working knowledge of each account across hard-goods and soft-goods, their buying needs and account specific compliance requirements. They also support the National/Key Accounts business and strengthen customer relationships to ensure the success of our partners.
Responsible for daily administration of EDI, Web and Manual orders, order confirmation and order/shipping compliance. (To avoid charge-backs)
Reviews and receives purchase orders, works internally or with accounts to resolve transmission errors or product shortage issues and coordinates with warehouse staff on shipments.
Performs manual order entry of non-EDI orders and provides weekly maintenance of bulk forecast orders for select EDI accounts.
Performs a variety of order management duties including review of orders vs. forecast/ monitoring of order fill rates/ identification of product availability issues/ printing pick tickets/ and coordination with warehouse staff on; order preparation, shipment, and management of backorders.
Enters and proofs orders in a timely manner taking a proactive approach in solving problems and account discrepancies.
Works closely with sales management on closeout orders, events and other special offers to dealers.
Works proactively on vendor seasonal setup templates as well as pricing updates. This is done both manually and electronically.
Responsible for being the point person for all account’s data needs and provides requested product information/images.
Responsible for maintaining vendor part number cross-reference tables to assist in proper DC label and packing slip formatting.
Works with vendor portals to maintain orders and accuracy of shipments.
Responsible for “proactively” searching out potential issues in supply chain delays, quality control issues, EDI orders, and vendor compliance.
New Account Onboarding and Setup
Responsible for the facilitation of new account onboarding with Accounting, Compliance, Distribution Center and IT departments.
Works with Outside Representatives, Regional Representatives and the Key Accounts Manager to implement agreed upon program terms.
Insures routing requirements and document submittals are being implemented correctly within the setup process.
Relationship Management / Customer Support/ In-season Sales
Keeps “detailed” contact files and notes on account interactions.
The AE must maximize in-season sales to meet monthly sales goals by increasing inline business.
Works directly with Sales Management to strengthen customer relationships.
Works directly with Outside Sales Representative to support the accounts.
Periodically travels to accounts for meetings, sales planning and training.
Coordinates information flow between the accounts and internal departments to ensure high service levels and smooth execution of orders, warranty claims and invoices. Communicates with Operations regarding inventory/product availability issues and with shipping regarding projected order volumes, customer requirements and shipments. Provides regular updates to the Sales Team on status of orders, product shortages, shipments and any other issues with these accounts.
Maintains regular communication with Inventory Analysts or Buyers regarding order status, product availability, backorders, shipment status, product information or any other information related to orders or product availability. Develops strong working relationships with each of the accounts and acts as the conduit for resolving customer tactical issues or supplying any other information/ tools needed by the accounts.
Provides outstanding customer service and follow through on account details, requests, projects, and other tasks needed to support National and Key Accounts.
Acts as a conduit to resolve logistical and tactical issues related to product availability, shipping, vendor compliance, billing, warranty, returns, charge-backs, routing guides and any other customer needs. *Many of these issues will require working cross-departmentally with AP, Compliance, IT, Distribution Center and other company employees.
Manages vendor guidelines and associated updates provided by customers. Disseminates updated information to internal departments and is responsible for ensuring binders and systems are updated to support any new requirements. Acts as the central communication point between sales, credit, shipping and IT on compliance requirements.
Maintain bulk forecast orders in AS400 weekly for required accounts. Communicates with Operations regarding status of bulk orders and any other pertinent information regarding orders for Key or National Accounts.
Facilitates seasonal updates on account pre-ticketing part #s, UPC and barcode information and any other data needs required by each of the accounts.
In collaboration with the compliance and DC team; Orders pre-tickets from 3 rd party supplier for select accounts. Ensures pre-ticketing and other packaging or shipping requirements are executed on each order and shipments are made on time.
The Key Account AE helps the Key Accounts Sales Manager oversee and guide the direction of the KA DSR workload.
Works with the DC to insure that Routing Guides are being executed correctly.
Performs projects for the National Accounts or Inside Sales Teams as needed.
3 years of prior sales or dealer service experience supporting multi-door, National chains with complex order management and shipping requirements. Experience working with national key accounts desired.
Must be able to learn product lines, sales programs and merchandising strategies for both Softgoods and Hardgoods.
Strong prioritization, multi-tasking and problem solving abilities required. Must be highly organized with exceptional time management skills and possess the ability to work on multiple tasks at once. Should be able to continually re-assess priorities and have the flexibility to switch gears quickly and frequently.
Must possess strong oral and written communication skills and the ability to represent the company with the highest level of professionalism in all communications. Attention to detail, follow-through, and excellent record keeping are key’s to this positions success.
Strong computer skills in a windows environment with intermediate level Excel and Word. Knowledge of AS400 and JDE /or prior experience working with a basic inventory and sales order management systems required.
Ability to self-motivate, work independently and make informed decisions.
Must be a team player that can support the needs of multiple parties. Enjoys the challenge of interfacing and coordinating with a broad range of people both internally and externally.