Account Manager/Client Relationship Manager
Lux Research - Boston, MA

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Account Manager/Client Relationship Manager

Lux Research is seeking qualified Account Manager candidates to ensure the highest level of service delivery to existing Lux Research clients and to ensure client relationship renewals. Account Managers conduct consistent and meaningful live interactions with all assigned account and contacts and are evaluated against client renewal rates and customer service/advocacy.

Responsibilities:
  • Create customized account plans for each institution, outlining service delivery & onboarding and renewal processes to ensure the highest levels of engagement and service.
  • Establish and maintain relationships with clients through demonstration of in-depth client knowledge, understanding of specific client needs/priorities and application of suface-level research solutions.
  • Navigate Lux Research client offerings on behalf of the institutions to ensure we are meeting client expectations in content delivery and inquiry response.
  • Educate on and highlight the benefits of Lux Research products and services through compelling articulation of our business model and value proposition.
  • Determine appropriate tactics to drive urgency in renewals cycle, including teleconferences, product demonstrations, and analyst interactions, etc.
Desired Skills and Experience:
  • Minimum of 2-5 years demonstrated relationship/client management success. Servicing research & consulting services to an installed base is a major plus.
  • Excellent relationship-building skills.
  • Ability to communicate with, influence, and convince C-level executives.
  • Deep affinity with and intellectual curiosity about the impact of emerging technology on organizations of all kinds.
  • Ability to learn research substance quickly; be content focused.
  • Ability to meet personal and team renewal and commerical goals - monthly, quarterly and annually.
  • Ability to diagnose client needs and identify relevant resources.
  • Willingness to make a difference
  • Effective organization and time management skills. Ability to execute on plans and manage administrative client details (timely onboarding procedure; account reviews; utilization reports; renewal preparation, etc.) is critical.
  • Excellent verbal and written communication skills. Business fluency in a foreign language is highly desirable.
  • Eagerness to work in a fast-paced, rapidly evolving, entrepreneurial environment. Having worked at a start-up and a Fortune 500 company is a major plus.
  • A good sense of humor is desired.