GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
In this role, you will:
Understand customer’s organization, assets and installed base
Work with customer personnel (Port Engineers, Chief Engineers, Maintenance, Training, Purchasing) to maximize availability of plant and to maximize services provided by GE
Project manages internal issues through sales, engineering and service to provide prompt quality service to customers
Logs service issues, visits assets to troubleshoot or support major upgrades as required
Records issues and provides feedback to engineering identifying ongoing problems and common faults across similar products
Manage, develop and lead customer facing initiatives to deliver the best possible customer service, execute upgrade projects and Fleet account management
Be responsible for overseeing that warranty and service obligations are met, including timely delivery, quality and compliance with contract scope as well as expected profitability of the service order
Develop enduring and faithful customer relationships while improving project profitability
Be responsible for the Contribution Margin of jobs and will play a proactive role in problems identification and resolution by highlighting potential areas of concern and promptly driving other departments in solving issues which affect the customer
Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets
Implement common process across the customer base, which result in dramatically improved quality and efficiency in service delivery
Analyze risks, establish contingency plans and identify trigger events and responsibility for initiating mitigation action
Bachelor’s Degree and a minimum of 5 years of industry experience OR a High School Diploma / GED with a minimum of 8 years of industry experience
Ability to travel worldwide to destinations on short notice, as required
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
A proven background in a customer facing Service Delivery or Project Management position within a Service environment
Proven Marine or Oil and gas experience with some technical knowledge of vessels and vessel systems eg propulsion systems, drives, automation, DP, Drilling
Ability to establish and maintain long-term relationships with clients worldwide
Ability to learn and follow defined departmental policies, procedures and practices
Ability to make decisions with regards to completion of tasks and job methods and follow through with results of outcome
Highly developed presentation skills and ability to develop clear slides using MS PowerPoint
Strong verbal, written, presentation and interpersonal communication skills helpful
Ability to interact and communicate with internal customers
Internal customers may include production, engineers, and management personnel
Ability to prioritize workload and shift work activities in order to meet business needs and department goals, essential
Ability to independently arrange and organize work efforts on a weekly, monthly and quarterly basis
Ability to meet tight deadlines. Ability to multi-task on a consistent basis
Ability to conceptualize and implement performance objectives that meet established requirements
Demonstrates a high degree of personal and professional ethics and integrity
Ability to make recommendations regarding job methods and departmental procedures
Why join one great company when you can join many? At GE, we’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 100 countries. Experience personal growth and competency development as part of the GE team.
In the energy industry, we are one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels.
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