Account Manager – Marine
GE Energy Management - Houston, TX

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Job Number

1698568

GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

In this role, you will:

Essential Responsibilities
  • Understand customer’s organization, assets and installed base
  • Work with customer personnel (Port Engineers, Chief Engineers, Maintenance, Training, Purchasing) to maximize availability of plant and to maximize services provided by GE
  • Project manages internal issues through sales, engineering and service to provide prompt quality service to customers
  • Logs service issues, visits assets to troubleshoot or support major upgrades as required
  • Records issues and provides feedback to engineering identifying ongoing problems and common faults across similar products
  • Manage, develop and lead customer facing initiatives to deliver the best possible customer service, execute upgrade projects and Fleet account management
  • Be responsible for overseeing that warranty and service obligations are met, including timely delivery, quality and compliance with contract scope as well as expected profitability of the service order
  • Develop enduring and faithful customer relationships while improving project profitability
  • Be responsible for the Contribution Margin of jobs and will play a proactive role in problems identification and resolution by highlighting potential areas of concern and promptly driving other departments in solving issues which affect the customer
  • Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets
  • Implement common process across the customer base, which result in dramatically improved quality and efficiency in service delivery
  • Analyze risks, establish contingency plans and identify trigger events and responsibility for initiating mitigation action

    Qualifications/Requirements
  • Bachelor’s Degree and a minimum of 5 years of industry experience OR a High School Diploma / GED with a minimum of 8 years of industry experience Eligibility Requirements:
  • Ability to travel worldwide to destinations on short notice, as required

    Additional Eligibility Qualifications
    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics
  • A proven background in a customer facing Service Delivery or Project Management position within a Service environment
  • Proven Marine or Oil and gas experience with some technical knowledge of vessels and vessel systems eg propulsion systems, drives, automation, DP, Drilling
  • Ability to establish and maintain long-term relationships with clients worldwide
  • Ability to learn and follow defined departmental policies, procedures and practices
  • Ability to make decisions with regards to completion of tasks and job methods and follow through with results of outcome
  • Highly developed presentation skills and ability to develop clear slides using MS PowerPoint
  • Strong verbal, written, presentation and interpersonal communication skills helpful
  • Ability to interact and communicate with internal customers
  • Internal customers may include production, engineers, and management personnel
  • Ability to prioritize workload and shift work activities in order to meet business needs and department goals, essential
  • Ability to independently arrange and organize work efforts on a weekly, monthly and quarterly basis
  • Ability to meet tight deadlines. Ability to multi-task on a consistent basis
  • Ability to conceptualize and implement performance objectives that meet established requirements
  • Demonstrates a high degree of personal and professional ethics and integrity
  • Ability to make recommendations regarding job methods and departmental procedures Why join one great company when you can join many? At GE, we’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 100 countries. Experience personal growth and competency development as part of the GE team. In the energy industry, we are one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels. Learn more about our Business Today! To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Oil & Gas, Power & Water and Transportation, follow us on twitter: @geconnections

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    GE Energy Management is helping solve the world’s toughest energy challenges through the design of leading technology solutions for...