Account Manager (San Francisco/Los Angeles)
Vox Media - San Francisco, CA

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The Account Manager serves as the primary contact for all Vox Media clients during the pre and post-sale stages and is responsible for maintaining customer satisfaction. As the internal liaison between tech, editorial and post sales, the Account Manager is expected to consistently provide excellent customer service to accounts. In addition, the Account Manager will work closely with the sales team to actively engage in the growth of existing and new business opportunities. This position is at the crux of representing client needs and goals within the organization to ensure quality delivery and to help drive results with Vox Media.

Duties " Responsibilities: Coordinate inbound RFP process with the help of the Sales Manager, Ad Ops, and Sales Dev to create all materials (ppt, excel, etc) needed for complete response to all inbound and proactive proposals. Manage clients and lead campaigns once IO is in house. Assist the Sales Manager and internal teams to develop a list of deliverables, schedules and success metrics to ensure campaign goals are met. Serve as the primary Point Person in client communication on pending and live campaigns.

Communicate and follow up with client and internal departments regarding live campaigns to address any concerns. Assist production team in client communications on timelines, approvals, and deliverables and maintain internal process. Produce weekly delivery report for live campaigns and work with Sales Manager if optimizations are needed. Review monthly Revenue Sheet to ensure all placements have properly delivered per the IO and revenue has been appropriately recognized.

Construct delivery reports for Finance to bill off of and alert finance of any billing issues to be resolved. Acquire proper internal and client approvals to process documents for optimizations, revisions, make-goods, cancellations and renewals. Requirements: 2-3 years of experience in the field of Digital Media Excellent communication skills, customer service and organizational strategy. Proficient in Microsoft Word, Power Point and Excel.

Experience with third party reporting systems such as DART, ATLAS and Pointroll a plus

Vox Media - 16 months ago - save job - block
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About this company
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Vox Media is one of the country's largest and fastest growing online publishers. Based in Washington DC, Vox owns and operates sites in...