Account Manager - Audience
SurveyMonkey - Palo Alto, CA

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About SurveyMonkey

SurveyMonkey is the world's leading provider of web-based survey solutions, but there's really much more to us than that. We're a smart, passionate group of people who work hard to deliver the best survey experience on the planet, period. We do this because we believe everyone deserves easy access to the insights and information they need to make better, more informed decisions.

We're also proud to admit that despite our incredible growth over the past 10 years, we refuse to grow up. We are still small and nimble; everyone plays an impactful role; and when we say good ideas can come from anyone, we mean it.

SurveyMonkey is trusted by millions of customers, including 100% of the Fortune 100, as well as other businesses, academic institutions and organizations of all shapes and sizes. In any given month, we collect more than 25 million survey responses from people in over 190 countries around the world.

If this sounds like home to you, and you're ready to make your work matter to millions, we'd love to meet you.

About SurveyMonkey Audience

SurveyMonkey Audience is a business that was launched in 2011 to provide an on-demand group of millions of respondents that SurveyMonkey customers can access. The SurveyMonkey Audience team has grown to over 30 employees and been an incredibly successful startup within a startup effort. Our customers are the biggest and most recognizable brands, magazines, financial institutions and products in the world. Whether companies need to get opinions from soccer moms, iphone owners, HR professionals, SurveyMonkey has an Audience to help.

Our largest clients are handled by our sales team, which is growing rapidly and helping customers make better decisions every day by using SurveyMonkey’s suite of products.

The Role

SurveyMonkey Audience is looking for an Account Manager to join the team to provide sales support to Account Executives and strategic clients alike. The Account Manager will support the sales organization in two ways:

Respond to inbound requests from mid-market clients

Partner with Account Executives to provide exceptional client service to strategic clients in order to help better manage, prioritize, and identify new opportunities for growth.

Responsibilities

Foster relationships with pre-existing clients

Provide daily support and project management assistance to the sales team and act as a liaison between internal and external groups to execute on projects

Provide inside sales support for strategic clients

Provide pre- and post- sales support to Account Executives including packaging of sales collateral, troubleshooting client issues / concerns, email / phone support, and product education

Coordinate monthly team building activities

Required qualifications

Ability to work independently in a fast paced environment

Superior ability to prioritize multiple tasks

Exceptional written and verbal communication skills

Experience in CRM and customer service management a plus

Strong decision-making skills and independent judgment

1 - 2 years of experience in a sales or client services role at a technology / online media company preferred

At SurveyMonkey, we offer competitive salaries, benefits and equity compensation

SurveyMonkey is an Equal Opportunity Employer.

SurveyMonkey - 16 months ago - save job