The CARES Account Manager provides a broad spectrum of support to CARES customers throughout various stages of acquiring new CARES business and maintaining current relationships. At the direction of the Director of Support Services and CARES Management, This position will perform support duties as required, increase EBITDA within customer base, maintain customer executive relationships and perform business review with customers as requested by customer and/or CARES Management.
Conduct on-site Business Reviews with customers based on customer criteria defined by CARES Management
Maintains all contact information and associated documentation for each hospital in CRM and/or SharePoint
Verifies power, data, cabinet configuration, locations, cabinet delivery routes and staging and training areas
Responsible for increasing sales for customers within territory
Monitor all payments to customers
Provides cost savings analysis, weekly/monthly reports to customer as needed
Facilitates any product changes at customer cabinets with CARES Manufacturer and Product Specialist
Acts as main point of contact for customer for cost savings, invoices and expansions of CARES program
Responsible for monitoring key matrix for assigned customers via reports, dashboards and CRM
Demonstrated ability to clearly , effectively and persuasively communicate both orally and in writing
Demonstrated dedication to providing outstanding customer service
Enthusiastic, and energetic and engaging personality with a desire to be supportive and positive team member
Ability to gather data, compile information, and prepare reports ensuring proper attention to detail
Ability to schedule, plan and keep projects on schedule to meet deadlines
Strong PC skills with a working knowledge Microsoft Office suite, with strong skills in MS Excel, MW Word and PowerPoint.
Ability to make sound evaluative judgments.
Ability to handle complaints and settle disputes in a professional manner
Ability to think creatively and work productively with others to provide the best solution to meet a client need.
Must organize/prioritize work, manage multiple tasks and projects and function effectively as a small-team member.
Bachelor’s degree (required/preferred) or equivalent experience.
2-5 years of prior account management experience preferred