Ameritox is the nation's leader in Pain Medication Monitoring Solutions®, offering specialized laboratory testing and reporting services. Ameritox's expertise and innovative science provide physicians with insights and support to enhance and optimize the care of chronic pain patients. Ameritox offers the most thorough pain medication monitoring lab process – Rx Guardian(SM) – with Rx Guardian CD(SM ), the only pain medication monitoring process with a proprietary normalization algorithm and a reference database of pain patients clinically assessed for adherence. Patient results are compared against this database, helping physicians assess whether patients are taking their pain medications correctly. Monitoring through prescription drug testing helps physicians make more informed clinical decisions and manage the risks and complexities associated with prescribing pain medications. Ameritox is headquartered in Baltimore, Md. with laboratory facilities in Midland, Texas and Greensboro, N.C. Ameritox can be found online at www.ameritox.com , on Twitter @Ameritox , on Facebook at facebook.com/ameritox , and on YouTube at www.youtube.com/ameritox .
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DUTIES AND RESPONSIBILITIES: Based in our offices located in Columbia, MD, this position perform business development activities for the Workers Compensation distribution channel through development of relationships with physicians and Payor designees and must drive new and repeat business. This position makes high volume outbound calls using a consultative approach to cultivate and close sales leads and achieve established targets. The WC-AM also maintains strong relationships with current customers to grow existing business.
Contribute to the workers’ compensation (WC) sales volume, growth and revenue objectives
Manage an assigned book of business via telephone – increasing sales volume and retention through greater adoption and utilization of Ameritox services developing new business and growth within current accounts.
Prospect for new business
Track and monitor client requests from initiation to completion to ensure customer satisfaction
Achieve established sales volumes objectives
Develop account specific business plans to achieve strategic and tactical goals
Facilitate the account implementation process and provide ongoing service and support
Conduct training of WC organizations, and physician practice personnel
Liaise with workers’ compensation organizations, healthcare providers, internal stakeholders, and external vendors to achieve established objectives
Provide regular communication between customer and WC team
Communicate and advocate customer goals to WC team and other internal
Facilitate the account implementation process and provide ongoing account management
Conduct training of client WC client and physician practice personnel
Must have flexible work schedule to accommodate coverage through 8:00pm for Pacific/Mountain time zones
Respond to customer inquiries within the contractual established timeframe
Develop strategies to enhance customer satisfaction
Report on key activities in a timely and analytical manner
Resolve operational issues that impede workflow and the progress toward achieving objective
Define, recommend and develop strategies and operational improvements to support achieving client program objectives Service Level Standards (SLAs)
Update sales and customers information utilizing Oracle CRM module
Adhere to confidentiality (HIPPA) requirements (patient files, personal and proprietary information).
EDUCATION AND EXPERIENCE:
BA/BS with Healthcare concentration preferred or equivalent work experience required
OTHER REQUIRED QUALIFICATIONS:
A minimum of 3-5 years account management and /or sales experience in the healthcare, pharmaceutical, medical device or related industry preferred.
Track record of success achieving/exceeding sales targets
Ability to use Consultative approach in all client interactions
Ability to overcome objections and make the sale
Experience and success in fast paced, outbound call environment
Knowledge of and ability to employ strategies used in for outbound telephonic sales
Self motivated, goal oriented, persistent and skilled negotiator
High level of initiative and works well in a team environment
Demonstrated sales process skills
Ability to multi-task and successfully juggle multiple priorities
Ability to work with sense of urgency
Deliver service excellence in all stakeholder interactions
Ability to clearly present company service offerings to prospective clients
Excellent written and oral communication skills
Adept in the use of Microsoft Office and CRM tools
Effective time management , organizational and telephonic skills
Ability to create, maintain and enhance customer relationships
Healthcare and WC industry experience a plus