Account Representative - Dealer (wholesale) Accounts
YETI Coolers - Austin, TX

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Function Overview:

The Account Representative will directly support Outside Territory Representatives and service dealer accounts for YETI Coolers in a defined geographic area. Members of the Account Rep. Team are expected to support dealer accounts by reacting quickly and effectively to customer issues, establishing relationships, and by adapting to the changing organization environment within YETI Coolers and with our customers.

Key Accountabilities

Responsiveness to calls/inquiries from Dealers and Outside Territory Reps
Number and size of Outside Territory Representatives covered
Effective and timely communication with Dealers and Outside Territory Reps
Knowledge of YETI Coolers product
Ability to interface with other departments at YETI

Requirements:

Work Experience
  • 2-3 Years of consumer products Customer Service or Account Management experience
Education and Skills Training
  • Bachelor’s degree
  • Proficient with basic computer skills – Excel, Word, web browsers, etc.
  • Basic understanding or accounting principles
Behavioral Qualifications
  • Ability to efficiently execute multiple tasks and work in an entrepreneurial fast paced environment
  • Priority management - ability to determine daily priorities and focus time/effort accordingly
  • Strong written and verbal communication skills – ability to clearly, concisely and intelligently communicate to a variety of potential audiences (existing customers, potential customers, co-workers, vendors, etc.)
  • Relationship skills – the ability to connect well over the phone, in person and via email
  • High sense of urgency

Deliverables:
  • Work with Outside Territory Representatives to provide customer service to YETI dealers and potential dealers…75%
  • Understand and master operational aspect of account management including understanding production, inventory fulfillment, and quality control to provide customer best possible service…25%

Duties:

Work with Outside Territory Representatives to provide customer service to YETI dealers and potential dealers…75%
  • Confirm and enter incoming purchase orders received by fax, phone, or email
  • Provide timely and accurate responses to inquiries from Outside Territory Representatives and Dealers. Typical inquires include:
    • Item availability and/or placement of purchase orders
    • Account balance
    • Order / Back Order status
    • Product descriptions and feature explanations
    • Selection of the best product mix for customers
    • Warranty issues or concerns
    • Communicate back orders and suggest alternate products
    • Promptly respond to emailed inquiries with well written, concise emails answering questions, offering solutions, and addressing concerns
Execute on the operational aspects of account management to provide customers with world class service…25%
  • Make sure special instructions are noted and visible on purchase orders so that they can be processed correctly
  • Effectively communicate with customers when inventory constraints and/or quality issues impact timely fulfillment of orders
  • Communicate with accounting to make sure customer accounts are in good standing - including invoicing, cash receipts and credits

YETI Coolers - 16 months ago - save job - block
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