Account Supervisor/Senior Program Manager
Ryan Partnership - Chicago, IL

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Position Name:
Account Supervisor

Position Purpose:
The Account Supervisor is responsible for the management of specified client relationships (retainer or project based) including account service, project management, and financial accountability for profit contribution. The Account Supervisor also leads the account team on all matters of execution.

Position Responsibilities:
Flawless execution of clients’ programs and plan tactics and follow-through

Coordinate with production and creative groups on program development

Contribute to Strategic Planning and Concept Development

Proactive thought-leadership across all aspects of the business

Keep senior management accurately informed and current on all aspects of work activity

Oversee post-program Evaluation

Manage financial tracking and reporting by assisting account team with monthly job reconciliations and utilizing the Advantage system to track all costs and time

Work with senior team members on development and management of a profitable business/account plan

Lead the development of new concept ideas that enhance D.L. Ryan’s ongoing business efforts with the client and demonstrate the ability to sell in these concepts to the client

Creatively and proactively provide solutions to client business issues and challenges

Provide leadership, mentorship and management for direct reports, where applicable

Act as agency ambassador internally and externally

Provide leadership with respect to the D.L. Ryan culture

(and such other duties and responsibilities that may be assigned from time to time)

Account Supervisor (cont’d)

Position Requirements:
Bachelor’s Degree

a minimum of four years of relevant work experience

The ability to drive and/or assist on the steps necessary to get various programs launched. Possess strong planning, project management, communication and executional skills.

Must possess excellent presentation skills

Demonstrate understanding of the essentials of marketing and can drive and/or assist in the steps necessary to get a program launched

The ability to interface and communicate with the client

The ability to meet or exceed client expectations in the area of account management

Should have high standards, a strong work ethic and be able to function autonomously, while retaining team membership and spirit.

Thorough and accurate communication ability

Ability to manage multiple priorities with strong organizational skills

Proficiency in Microsoft Office programs

About Us
Ryan Partnership, a division do Epsilon, has driven billions of dollars in revenue for our clients over the past 29 years because we’re relentlessly focused on results. In short, we drive transactions. Our 650+ person company delivers comprehensive multichannel programs with expertise that include direct, digital, data, and retail marketing. We define and support brand propositions and then put them into action with effective customer relationship marketing for clients like AT&T, Dell, eBay, Office Depot, J Jill, Unilever, GSK, The Home Depot, and American Express. Recently purchased by Epsilon, Ryan Partnership is now able to offer our client’s even stronger data and analytics capabilities.
Check us out at .

About Alliance Data:
Alliance Data® (NYSE: ADS) and its combined businesses is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today’s most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data employs more than 10,000 associates at approximately 70 locations worldwide.

Alliance Data is a leading provider of marketing-driven credit solutions, and is the parent company of Epsilon®, a leading provider of multi-channel, data-driven technologies and marketing services, and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada’s premier coalition loyalty program. For more information about the company, visit our web site, , or you can follow us on Twitter at

Ryan Partnership, a division do Epsilon, is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law. Ryan Partnership is committed to hiring veterans and military spouses.

Ryan Partnership offers a competitive salary and comprehensive benefits.

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