Accounting-Collection Specialist
Excel Personnel - Longmont, CO

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The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department and working with our top revenue customer accounts. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit checks. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with business development regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with dealers and sales. Assist with cash applications process and credit memo process. Essential Functions Weekly and monthly reporting to direct supervisor Monthly Delinquency notices High volume phone calls to assigned delinquent customers Manage customers hitting their credit limit Reconcile customer disputes as they pertain to payment of outstanding balances that are due Provide excellent & considerate customer service to dealers and sales Internal and External customer interface Participate in team planning meetings Meet defined department goals and activity metrics

Qualifications:

3-5 years High Volume corporate Collections experience. Knowledge of Billing and Collections procedures Accounts Receivable knowledge/experience a plus Strong attention to detail, goal oriented Experience with SAP and Collection Agencies Commitment to excellent customer service Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities

Excel Personnel - 17 months ago - save job - copy to clipboard - block
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