The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department and working with our top revenue customer accounts.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit checks.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with business development regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with dealers and sales.
Assist with cash applications process and credit memo process.
Weekly and monthly reporting to direct supervisor
Monthly Delinquency notices
High volume phone calls to assigned delinquent customers
Manage customers hitting their credit limit
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service to dealers and sales
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics
3-5 years High Volume corporate Collections experience.
Knowledge of Billing and Collections procedures
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Experience with SAP and Collection Agencies
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities