Handles assigned portfolio of account within the Company’s credit policy in order to accelerate customer payment on receivables while maintaining good customer relations. Each customer service representative will be required to back up other representatives as needed.
*Confers with customers by telephone and/or email in an attempt to determine reasons for overdue payment, reviewing terms of sales, service, or credit contract with customer.
*Negotiates payments schedules with customers in order to receive past due amounts on account balances.
*Records information about financial status of customers and status of collection efforts.
Investigates and resolves accounts with discrepancies in order to receive past due amounts on account balances.
*Investigates customer complaints regarding billing.
*Inputs credit collections notes in the customer’s account.
*Prepare documentation for sales adjustments.
*May process 10-day demand and NSF letters.
*May request to process account to legal.
*As needed, meets with Credit Manager/Supervisor to discuss status of aged accounts.
*Makes decisions as to shipping or holding orders.
*Reports daily and weekly on all accounts with balances due in excess of 30 days and action plan for restoring them to monthly status.
*Sends customer proofs of delivery, duplicate invoices and any other information as requested.
*May calculate total COD charges (which include cost of product, freight, and sales tax) calls customers with COD amount, and enters information into computer.
*Notifies sales reps with hold information.
*Performs other duties and/or responsibilities as needed.
EDUCATION AND EXPERIENCE:
High School Diploma or GED equivalent required.
Two years experience in commercial credit and knowledge of commercial credit laws or training.
*Any equivalent combination of related education and/or experience may be considered.*
KNOWLEDGE, SKILLS, & ABILITIES
Ability to negotiate payment schedules with customers in order to receive past due amounts on account balances
Ability to record information about financial status of customers and status of collection efforts
Ability to investigate and resolve accounts with discrepancies in order to receive past due amounts on account balances
$14/hour [D.O.E.] [Temp-to-Perm position]
Orora Business Services is a Drug-free workplace.
Orora Business Services is an Equal Opportunity Employer.