To assist with work direction and training of Corporate Operations staff. Monitor daily assigned workflow. Develop and implement special projects requested by the Supervisors/Managers. Back up to Supervisor in absence.
Provides work direction for staff in conjunction with supervisor of area. Prioritizes work to be processed in order of importance as needed. Ensures that work is completed in a timely manner to meet prescribed deadlines and exceeds expected standards of customer service and satisfaction. Distributes workload equitably, to make effective use of processors' available time, skills, and abilities.
Assists other staff as necessary to keep department responsibilities current and meet deadlines. Notifies supervisor if work is not current or if deadlines are not met.
Department trainer for new employees and cross-trains employees on department procedures and TCF systems.
Assists supervisor of departments with establishing and updating policies and procedures. Recommends policy/procedure changes to supervisor.
Provides project assistance to supervisor/manager in development and implementation of new procedures/products/systems.
Compiles statistics for monthly management and production reports. Assures that departmental statistics are accurately completed by a predetermined date each month. In the absence of the supervisor, prepare monthly volume reports, general ledger reconcilement's, graphs, FTE reports standard and budget variances
Monitors employee's work/skills to provide feedback to employee and supervisor for performance reviews.
Additional Responsibilities Specific to this Position:
Assist other staff as necessary to keep department responsibilities current and meet deadlines.
Notifies supervisor if work is not current or if deadlines are not met.
Provides project assistance to supervisor/manger in development and implementation of new procedures/ products/ systems.
Compiles statistics for management and production reports. Assures that departmental statistics are accurately completed set date of each month.
Some college or 1 to 2 years of related experience.
Emphasis in management, accounting
Ability to read, analyze, and interpret procedures and regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to present information and respond to questions from groups of managers, clients, customers and general public
Ability to apply concepts of basic algebra and geometry
Ability to calculate figures amounts such as discounts, interest, percentages, etc.
Ability to define problems, collect data, establish facts, and draw valid conclusions
18 months combined experience as an Operations Specialist I, Operations Specialist II, and/or Operations Specialist III, or at least 24 months comparable experience
General keyboard experience
Ability to communicate effectively orally and in writing, with all levels of management and employees.
Good organizational skills, ability to effectively assess priorities;
Ability to work independently
Four year college degree with emphasis in management
2-3 years TCF Bank experience with exposure to general ledgers, policies and procedures.
Our goal is to be the most convenient bank in the markets we serve. We are looking for employees who value honesty, integrity, ethical behavior, and putting The Customer First.
TCF Bank encourages open employee communications and promotes from within whenever possible. We offer competitive pay and a comprehensive benefits package
South Dakota Department of Labor and Regulation
- 22 months ago - save job
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