ACE Employment Services, Inc. is working with a well established organization to fill the role of a House Manager for one of their locations. Hours are Mon-Fri 4pm - 12am. Must have reliable transportation. This position is temp to hire or direct hire, depending on experience.
Program- and Client-based Responsibilities:
: Greet residents in a friendly, professional manner.
: Communicate shelter rules to clients and enforce rules as necessary.
: Respond to questions and concerns from residents in a professional manner and refer complaints to the appropriate staff.
: Report any breach of policy or procedure immediately to your supervisor or the Shelter Director.
: Check to ensure clients have completed their chores, if not completed as scheduled, fill in as necessary and report to supervisor.
: Attend, participate and help prepare staff meetings.
: Follow established procedures related to scheduling and staffing issues.
: Meet weekly with Supervisor and address any job related issues and receive feedback and support.
: Perform other related duties as needed or as directed.
Facilities/Maintenance- and Security-based Responsibilities:
: Maintain all public areas (offices, stairs, hallways, etc.) in a clean orderly manner.
: Maintain the sidewalk and other walk ways, shoveling snow and salting as necessary.
: Address emergency situations (electrical outages, storms, violence) as necessary.
: Follow all agency and mandated guidelines related to security, safety and confidentiality.
: Report Maintenance problems and office machinery malfunctions (including Vacuum)
: Clean and prepare vacant units as needed.
: Sort and distribute mail and faxes.
: Review all log entries on a daily basis.
: Document all relevant information in daily log.
: Perform tasks on the computer as needed, including checking and responding daily to emails and data entry.
: Submit accurate timesheets on a timely basis.
: Answer phone and door and ensure accurate messages are delivered to the proper staff.
: Assist Case Managers and Program Supervisors on administrative tasks
: Assess, order, transport and maintain all office supplies under the supervision of the Program Supervisor (i.e. paper products, ink and toner supplies, and cleaning supplies).
: Ensure copies of all necessary blank forms are stocked and updated.
: Ensure office and storage areas are organized, stocked, and clean
: Greet and assist volunteers with maintaining an orderly environment.
: Act as a liaison to volunteering organization and maintain contact via phone and email.
Work experience: Demonstrated timely and consistent work history. Minimum 1 year related experience.
Education/training: Minimum High School diploma or equivalent
Skills: Effective oral and written communication. Familiarity with Microsoft Office software, Excel and the internet. Proven ability to uphold professional boundaries, follow shelter guidelines on confidentiality, communication, boundaries, safety, responding to crises and handling emergencies, etc.
Ace Employment Services, Inc. is a temporary, temp to hire and direct hire placement agency located in downtown, Boston, MA. For over 26...