We are a woman owned, local catering company founded in 1996 with the vision of providing fresh high quality cuisine at affordable prices. Over the past 16 years our company has experienced aggressive growth with a wide variety of loyal clients while keeping to this vision. As we continue our growth we are looking for a Customer Relations Representative that can maintain the high level of customer service our clients have come to expect. Our Customer Relations Representatives must be able to work with a variety of people with patience, understanding, and a willingness to assist. They must be very detail oriented, excel in interpersonal communication, and be able to succeed in a fast paced and ever changing office environment.
Responsibilities Include (but not limited to):
-Answer the multi-line phone system.
-Attend to customer needs with superb customer service skills.
-Screen and direct calls to the appropriate recipient.
-Receive catering orders (phone and online) and input them into Caterease (catering software).
-Take part in evening reports for the following business day.
-Assist the catering manager and the chief operating officer with tasks and projects as needed.
-Photocopying, scanning and faxing.
-Order office supplies and maintain inventory.
-Clean and organize the main office as needed.
-Strong interpersonal and customer service skills.
-1+ year in office administration and customer service experience.
-Experience with food/catering/event planning a plus, but not a requirement.
-Excellent oral and written communication skills.
-Discretion in handling sensitive or confidential information.
-Must be flexible, highly organized and have a proven ability to juggle multiple tasks and demands, collaborating with team members and work independently.
-Substantial experience and knowledge with Microsoft Office Suite (Outlook, Excel, Word, etc).
-Superb attention to detail, time management and organizational skills.
-Ability to work in a fast-paced environment and work well under pressure while also meeting deadlines.
The hours for this position are 10:00 AM to 6:30 PM, Monday through Friday, $12 per hour (DOE).
To apply, please send a cover letter and resume.