This is a part time position, 15 hours per week.
The Kinship Caregiver Support Program provides information about available resources and services to kinship caregivers, as well as requests for financial assistance through supplemental services.
The Kinship Administrative Assistant will provide information and resources to relative caregivers of minor children. This position will also help in determining eligibility and processing paperwork for supplemental services requests.
MAJOR DUTIES AND RESPONSIBLITIES:
1. Provide Information and assistance to caregivers residing in King County who self-refer for services, their family members or community agency referrals.
2. Provide excellent customer service for phone inquiries regarding kinship care and services to support kinship caregivers.
3. Screen caregivers for eligibility for supplemental service requests.
4. Prepare paperwork and forms for supplemental service requests.
5. Submit referrals to ADS for purchasing needed goods and services identified for caregiver and their family.
6. Record, track, follow-up and report status of all service inquiries weekly.
7. Ensure all client records are kept in accordance with agency standards.
8. Develop and maintain responsive and supportive working relationships with partner, community, and governmental organizations.
1. Observe/follow guidelines on confidentiality rights of clients and respect their privacy.
2. Maintain accurate record of hours worked and turn in timesheets on schedule.
3. Attend trainings required of employees as scheduled.
4. Participate as team member in staff and supervisory meetings as required.
5. Contribute to and support a positive, team-oriented, culturally-diverse work environment.
6. Perform other job-related duties as assigned.
This position requires the employee to work in an office environment where there is noise from telephones and conversations among employees and clients. Working conditions may include interruptions, and interactions with individuals who are in crisis. Extensive use of telephones, computers and related office equipment is typical of this position.
PHYSICAL AND MENTAL ACUITY REQUIREMENTS:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Able to prioritize multiple tasks, and to work independently and as a team member.
2. Hearing ability for phone calls and in person meetings.
3. Excellent verbal and communication skills.
4. Able to hand write legibly.
5. Able to read normal size print and handwritten notes.
6. Able to sit for sustained periods of time.
7. Mobility/dexterity of hands/arms to enable use of computer, phone and other office equipment.
8. Regularly able to perform duties as assigned.
9. Able to make independent decisions and apply sound judgment in performing job duties.
MINIMUM QUALIFICATIONS: (Qualifications applicant must possess to be considered for the position.)
1. Two (2) years or more related work experience in secretarial/administrative position.
2. Phone intake and customer service work experience.
3. Ability to work effectively with individuals of diverse backgrounds.
4. Knowledge of community resources to provide information and referrals.
5. Proficient computer skills and experience with databases.
6. Commitment to working within the mission, goals and values of Catholic Community Services.
1. Experience working with non-profit organizations.
2. Fluency in second language.
Contact: Eileen Rasnack, Program Manager
Catholic Community Services of Western Washington - 15 months ago