Administrative Assistant I or II - Housing
Southern Polytechnic State University - Marietta, GA

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This position specializes in facilitating retention efforts for the Housing & Residence Life Department. They also provide overall administrative support to the Department. Primary responsibilities for this position include selecting, training and evaluating the Student Assistant staff in our main reception area. This person also sets and maintains excellent customer service standards within the office. Responsibilities also include interpretations of routine policies, rules and regulations, recording data, managing public information, making appointments and arrangements, work requests, correspondence and memorandum.

Southern Polytechnic State University, a member of the University System of Georgia, is a residential university with approximately 6,200 students pursuing bachelors and masters degrees in many of the nation’s fastest growing technology fields. The university, located one mile west of 1-75’s Exit 263, is just 20 minutes northwest of downtown Atlanta. Southern Polytechnic is an EOE / ADA /AA Employer.

Essential Functions
1. Assist in the management the room assignment process utilizing StarRez software
2. Serve as the initial contact for all contract issues for current on-campus residents
3. Hire, train, and regularly evaluate the Student Assistant Staff
4. Represent the department on various campus committees and teams as needed
5. Utilize student feedback to assess the efficiency of our efforts with the help of online surveys, focus groups, etc…
6. Continually research and evaluate the best practices of similar housing programs with regards to assignments, contracts, etc…
7. Manage the physical and electronic key databases
8. Serve as the liaison with the Hornet Card office to ensure residential student card access is monitored and up-to-date
9. Provide administrative support to the department in the absence of the Student Assistant Staff
10. Manage and maintain general organization of the housing office
11. Answer phone, greet, and direct visitors in the absence of Student Assistant Staff
12. Screen and refer callers, answer varied inquiries, explain basic housing policies and procedures and provide general information pertaining to on-campus housing
13. Maintain centralized filing system in housing office
14. Advise prospective students regarding the housing application process, requirements, forms and fees
15. Open, sort, and distributes mail to housing staff in the absence of Student Assistant Staff
16. Maintain list of all monies received for housing payments, application fees, reservation fees, and security deposits
17. Copy and mail all approved housing applications and other housing correspondence
18. Advise prospective students as to the status of their housing applications
19. Assist students with lock-outs during business hours in the absence of the Student Assistant Staff
20. Maintain housing online calendar, i.e. scheduling meetings in the absence of housing staff
21. Ordering and coordinating regular inventory of office supplies
22. Other duties as assigned

Desirable Knowledge Skills and Abilities
1. Considerable knowledge of office practices and procedures; should have very accurate typing skills of at least 30 wpm
2. Good ability to communicate orally, read and understand written and oral instructions and to establish rapport with public and students
3. Microsoft Office experience

High School diploma and a minimum of two years of experience in an administrative/secretarial capacity required. Associate degree, business/vocational technical degree, or specialized training equivalent to satisfactory completion of two years of college education with emphasis in secretarial duties or a closely related field preferred. Experience in a college/university setting preferred.

Special Instructions to Applicants
In addition to the required documents which must be uploaded, please note the following additional information:

-Cover Letter
-A minimum of three professional references(names, addresses and phone numbers)

Software Skills:

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