Administrative Assistant, Part-time, Spokane, WA
The Emily Program - Spokane, WA

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The Administrative Assistant at The Emily Program supports the front-of-house operations.

  • Greet clients in person and via phone and make them feel welcome at The Emily Program
  • Consistently maintain and improve the appearance and feel of The Emily Program’s office for clients and staff members by:
    • Straightening magazines/books/newspapers in lobby
    • Dusting, cleaning, straightening lobby (e.g., fluff pillows, pick up trash)
    • Straightening/organizing group rooms throughout each day
    • Organizing/cleaning kitchens (supply cabinets, refrigerators, counters)
    • Making sure lights are on in all group rooms, kitchens, waiting areas
    • Making sure music is on in lobby
    • Cleaning refrigerators/throwing away food each Friday
  • Answer incoming calls, direct calls, and provide assistance to caller (directions, general information about programs, etc.) in a friendly, caring and helpful manner
  • Set up new clients in Next Gen and schedule their first appointments
  • Schedule, confirm, and cancel appointments for clients
  • Administer and score psychological and career testing
  • Various typing projects
  • Maintain inventory of office supplies
  • Maintain/organize office paperwork supplies (progress notes, brochures, educational articles)
  • Manage Accounts Receivable (co-pays, credit card payments)
  • Archive charts as necessary
  • Report questions, ideas, and concerns to supervisor
  • Attend staff meetings
  • Various projects as assigned by supervisor and other staff members
  • General support to all staff members as needed
Experience & Education:
  • Bachelor’s degree preferred
  • 2+ years experience in an administrative support or customer service role required, preferably in an office setting with responsibility of answering incoming calls
  • Significant experience using Microsoft Office - Word, Excel, PowerPoint, Outlook. Ability to learn and adapt to internal software programs
  • Detail-oriented with excellent organizational skills and the ability to prioritize and work under pressure
  • Excellent written and verbal communication skills that allow successful interaction with all areas of the organization and with clients
  • Solid interpersonal skills with the demonstrated ability to develop and maintain productive relationships
  • Work independently and very proactively with minimal direction/supervision
  • Customer service focus; positive attitude, warm and caring demeanor
  • Strong attention to detail, follow-through, and commitment to quality
  • Flexibility and sensitivity to detail and deadlines in a multitasking environment
  • Demonstrate initiative (e.g., in starting tasks, asking questions, identifying and discussing problems, ability to structure own work, stay on task)
  • High level of enthusiasm and energy; professional
  • Demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment
  • This position has the possibility of working more hours if the need arises
How to Apply: Please submit Cover Letter and Resume. Documents must be compiled into one PDF and uploaded via the online application form. Click here to apply online .

The position is open until filled. The Emily Program is an Equal Opportunity Employer (EOE).

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