Coordinates patient care activities to ensure quality and safety. Serves as clinical resource for nursing staff on all units. Supports patient care activities. Ensures safe staffing for all units. Facilitates patient flow by working with Patient Accommodations, Emergency Department, physicians, and charge nurses to provide appropriate patient placement. Interprets department policy and procedures for all staff. Participates in performance improvement activities. Functions as patient advocate, demonstrates and promotes an awareness of and compliance with patient rights.
Key Responsibilities/Essential Functions
Reviews staffing patterns, census, and acuity of nursing units to ascertain staffing is consistent with the patient needs. Plans and adjusts staffing to provide continuous coverage of a department.
Promotes good public relations with patients, visitors, physicians and the community.
Investigates and resolves patient complaints.
Investigates patient care incidents and intervenes appropriately.
Works well with others, utilizing interdisciplinary approach, in defining and working toward common goals; strives to maintain good interdepartmental relationships.
Maintains employee contact by meeting with staff members and makes frequent rounds on unit.
Maintains on-going communication with the Medical Staff regarding patient care, policies/procedures, protocols, and other departmental issues.
Provides feedback to the staff; assists in increased staff awareness of topics and matters of significance to them.
Provides physical, campus-wide assistance to crisis/problem situations in an appropriate manner.
Provides input to appropriate person (s) regarding equipment/supply needs for all age groups and patient populations served and for procedures, equipment, supplies and medication when needs arise after hours.
Maintains required records and reports.
Actively participates on DCH committees as needed.
Serves as a role model and mentor for staff. Continually evaluates the attitudes, morale and interpersonal relationships of staff members; promotes methods to improve in these areas; consistently motivates staff in a positive manner.
Assumes other responsibilities and duties that relate to nursing administration as required.
Consults with Administration on-call for administrative issues/problems.
Serves as patients/family liaison by assisting with hotel accommodations, meal tickets, transportation needs, etc.
- Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
- Performs compliance requirements as outlined in the Employee Handbook
- Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
- Requires use of electronic mail, time and attendance software, learning management software and intranet.
- Must adhere to all DCH Health System policies and procedures.
- All other duties as assigned.
Minimum Knowledge, Skills, Experience Required
Must be able to read, write legibly, speak, and comprehend English.
Must possess good communication skills and demonstrated ability to apply critical thinking and concepts of appropriate prioritizing. Must have proven leadership and management skills and a minimum 5 years clinical RN experience. Anyone hired into this role after July 1, 2011 is required to have a BSN or must be enrolled in a BSN program with current Alabama RN licensure. ACLS and PALS preferred.
Includes exposure to human body fluids, disease, infection, lab chemicals and hazard material. Requires wearing common protective or safety equipment.
H-Heavy Work – Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those of Medium Work.
Physical presence onsite is essential. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation. Ability to tolerate prolonged periods of standing and walking on concrete floor covered with tile or carpet (at least 80% of the shift).
Ability to lift and carry 50 pounds with frequent lifting and/or carrying of objects weighing up to 25 pounds. Is able to push stretcher/wheelchair with average adult patient. Is able to do frequent stooping and on occasion crouching, crawling or kneeling. Ability to reach reasonable distances in any direction. Ability to run in emergency situations. Must be able to move fingers in a coordinated manner. Must have the ability to feel and perceive temperature, texture, shape and size with fingertips.
Includes demonstrating leadership skills, delegating to team members, addressing conflict, communicating with all types of personalities, and being responsible for outcomes/results.
DCH Health System - 14 months ago
As a community-owned, not-for-profit organization, DCH Health System is committed to providing quality health care services to all residents...