Admissions Representative
UNC-Chapel Hill - Chapel Hill, NC

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UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL Office of Undergraduate Admissions Position Description: Admissions Representative The Office of Undergraduate Admissions is the first official point of contact for all students seeking admission as undergraduates to any of the colleges or schools within the University, whether for full- or part-time study. As the admitting office charged with enrolling the first-year and transfer classes of the University, the department employs the staff responsible for recruiting students (both domestic and foreign) and applying policies and procedures consistent with those adopted by the Board of Trustees. Further, the office provides academic counseling, sponsors hundreds of events annually to enhance the image of the University among its broad constituencies, and is the only admitting office authorized to award academic degree credit to undergraduates. The work of the office is closely scrutinized by students and their families; by secondary-school teachers and administrators; by lawmakers at the local, state, and national level; by University faculty, staff, and students; and by local, regional, and national media. The work environment in the Office of Undergraduate Admissions is cordial, fast-paced, and deadline-driven. Staff members work collaboratively on projects and goals while still exercising a high degree of independent judgment. Office conduct requires a good sense of public decorum, since thousands of prospective students and their families visit Jackson Hall each year. RESPONSIBILITIES â?¢ Counsel and recruit prospective first-year and transfer students at off-campus college fairs, and especially at events sponsored by the Carolina Association of Collegiate Registrars and Admissions Officers (CACRAO â?? approx. 3-5 wks in the fall). â?¢ Participate in on-campus recruitment programs, including the presentation of admissions information sessions to prospective students and their families using PowerPoint and excellent public speaking skills. â?¢ Provide accurate information about the Universityâ??s academic offerings, extracurricular opportunities, and admissions processes. Substantiate the strength of the Universityâ??s academic programs by offering specific examples that address studentsâ?? individual questions and needs. â?¢ Assist in the management of the general email box for the Office - which includes writing answers that are grammatically and factually correct; that respond efficiently and fully to the substance of the inquiry; that attempt, whenever possible, to avoid redirecting the sender of the inquiry to another office within the University; and that, by virtue of their tone and style and content, reflect well on the University and serve to further the recruitment of a talented and diverse student body. â?¢ Treat all guests to the admissions office with great care â?? welcoming them warmly and appropriately, thanking them for visiting, and engaging them in cordial conversation as time allows. â?¢ Learn what information or service guests need, and address these needs courteously, accurately, and quickly â?? answering questions and providing service directly whenever possible, and in other cases securing assistance from the appropriate admissions staff member or dean on duty. When the dean assigned to duty is unavailable, solicit help from another director. When no director is available, make an appointment on the Communications Calendar at the first available time that is convenient for the guest. â?¢ Check-in all attendees to the tour. Direct guests to information kiosk, restrooms, change machine, and available seating. Provide visitor parking permit (when necessary). â?¢ Assist Communication Specialists on the general admissions phone line during peak hours; typically a few hours on the phone per week will be required,

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University of North Carolina - 2 years ago - save job
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