Adult Protective Service Specialist (APS Investigator)
Human Services-Seniors & People with Disabilities - Medford, OR

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The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

This employment opportunity is with Aging and People with Disabilities, which is part of the Department of Human Services. There is one permanent full-time opening located in Medford (State Street). This position is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:

The primary purpose of this position is to provide adult protective services to vulnerable adults who are elderly or disabled. The Adult Protective Service Specialist receives referrals, determines the need for and investigates alleged incidents of adult abuse or neglect. Situations may involve physical abuse, neglect and abandonment, sexual abuse, psychological and verbal abuse, financial exploitation and other types of self-neglect.

After screening and triage, conduct a preliminary assessment of the alleged victim’s safety, possible risks to the investigator or other factors; determine need for emergency intervention. Coordinate actions with law enforcement, District Attorneys or other community partners to arrange for victim’s safety and security. Give consultative or expert opinions to prosecutors and judges on adult abuse or neglect. Determine need for and assist victims with obtaining restraining order to protect victims. Initiate and facilitate secure protective actions such as guardianships or conservatorships. Evaluate the victim’s support systems, capacity to remain safe or make their own decision, take care of their own needs, or ability to protect her or his own interests. Develop and manage intervention plans that arrange for needed services, alternative living arrangements such as assisted living facilities, or personal care. Monitor progress and well being of individual under intervention plan supervision; refer cases to other agency case managers or community partners for on-going support and supervision.

Visit individuals to monitor living and safety conditions. Intervene in situations where adults are at high-risk of abuse or neglect within their living situations; develop intervention plans to address the individual’s needs; arrange for services to stabilize the individual’s situation; monitor and adjust intervention plans; refer to community organizations for follow-up or other case managers for on-going case supervision.

May maintain intervention plans for individuals not otherwise being case managed who are still at risk after crisis phase. Continue to monitor, reassess and arrange intervention until level of harm is reduced or in accordance with policy timeline.

Investigate complaints of abuse or neglect. Plan the scope and direction of the investigation. Interview the alleged victims, alleged perpetrators and witnesses. Review documents and records such as medical or financial records. Construct and organize evidence. Collect and analyze physical and documentary evidence. Apply administrative statutes, administrative rules and facility regulations regarding abuse to investigative situations and determine a finding. Evaluate evidence and address issues that arise during the course of the investigation. Determine relevance, reliability and credibility of gathered information and evidence. Decide when appropriate to refer to law enforcement personnel.

Write investigative reports that include summary of evidence and witness statements, conclusions and recommended action in accordance with DHS rules and policies. Input information into various databases and electronic systems.

Provide investigative information on criminal cases when needed. Testify in court, before grand juries, trials and hearings. Give sworn depositions.

Help identify community awareness needs in the area of prevention, identification and reporting of suspected adult abuse or neglect. Help prepare and deliver training or presentations to financial institutions; and to the community, professional, regulatory, or law enforcement partners. Give information to the public and community organizations on issues of adult protection, agency programs or available resources. Participate on local multi-disciplinary teams. Present abuse prevention information at health fairs and other education forums.

Other duties as assigned


May be subjected to verbal abuse and assaultive threats made by angry and hostile individuals. Occasional subpoenas and court requirements on short notice. This is a flexible work schedule position with a normal workday of 8 hours. Must be able to drive to and meet individuals in their own homes, other community settings, nursing homes, hospitals or other care settings. Requires some out of town or overnight travel for training and cases. In rural areas this may be a daily requirement. May involve driving in inclement conditions. Potential exposure to illness and disease through direct contact with clients. May be exposed to unsanitary conditions. Work closely with individuals who may have difficulty receiving, processing or verbalizing information necessary to make informed choices or decisions.

Qualifications & Desired Attributes:

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


A Bachelor's Degree in the human, social, behavioral or criminal sciences and two years human service, law enforcement or investigative experience;


An Associate's Degree in the human, social, behavioral or criminal sciences and four years human service, law enforcement or investigative experience

Three years professional level experience related to the position may substitute for the Bachelor's degree; 18 months for an Associates.


Experience conducting investigations.

Experience writing investigative reports that include summary of evidence and witness statements, conclusions and recommended action in accordance with rules and policies.

Experience conducting assessments of a person's care needs, cognitive capacity and living conditions.

Experience with protective service work.

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:

IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.
Applicant E-Recruit FAQ's

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.
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