To provide production support and application development for business application systems in back and mid office investment operations areas related to the investment management industry.
KEY RESPONSIBILITIES / DUTIES:
Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner
Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles and included as part of Project handover
Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings
Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients
Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation
Maintain an application issues log to capture any system enhancements, bugs or new business requirements, to be reviewed and prioritized with the business units on a regular basis
Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed
Provide daily production support as well as out of hours, weekend and bank holiday support, when required, as agreed with manager
Assist with project development work on supported applications as requested
Complete all tasks related to technical analysis, developing and unit testing, quality assurance, system test and implementation in accordance with the IT development life cycle.
Assist project and line managers in producing estimates for the development effort required for system enhancements
WORK EXPERIENCE / KNOWLEDGE:
Minimum 3 years of analyzing business or technical problems, and of proposing and implementing solutions.
Must have a technical knowledge of system/software support in the Investment Services Industry.
SKILLS / OTHER PERSONAL ATTRIBUTES REQUIRED:
Experience of working within the Investment Services industry in either a business or IT related role
Must have strong problem solving capabilities with an analytical, methodical approach
Must have experience of analyzing business or technical problems, and of proposing and implementing solutions
Have a working knowledge of the software/systems supporting to log and report problems concerning business applications and data extracts
Experience working with and supporting Microsoft development technology, including VB.NET and SQL Server
Possess a good understanding of the business drivers within an investment services company
Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service
Must be capable of communicating and negotiating effectively with all levels of user. Ability to communicate well both verbally and in writing
Have a strong desire to learn and progress (motivated enough to self learn)
Must have good organization and planning skills
Be able to work under pressure and multi-task
Have the ability to manage conflict
Good inter-personal skills combined with willingness to listen to users, ability to analyze requirements / problems and to propose innovative but workable solutions
Excellent verbal and written skills
A Bachelor’s Degree in Computer Information Systems \ Computer Science is preferred or commensurate relevant work experience
Invesco - 14 months ago
As one of the largest independent global investment managers, Invesco Ltd. is dedicated to helping investors worldwide achieve their...