Advanced Developer/ Support Analyst
Invesco - Houston, TX

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JOB SUMMARY:
To provide production support and application development for business application systems in back and mid office investment operations areas related to the investment management industry.

KEY RESPONSIBILITIES / DUTIES: 
Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner 
Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles and included as part of Project handover 
Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings 
Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients 
Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation 
Maintain an application issues log to capture any system enhancements, bugs or new business requirements, to be reviewed and prioritized with the business units on a regular basis 
Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed 
Provide daily production support as well as out of hours, weekend and bank holiday support, when required, as agreed with manager 
Assist with project development work on supported applications as requested 
Complete all tasks related to technical analysis, developing and unit testing, quality assurance, system test and implementation in accordance with the IT development life cycle. 
Assist project and line managers in producing estimates for the development effort required for system enhancements

Qualifications
WORK EXPERIENCE / KNOWLEDGE: 
Minimum 3 years of analyzing business or technical problems, and of proposing and implementing solutions. 
Must have a technical knowledge of system/software support in the Investment Services Industry.

SKILLS / OTHER PERSONAL ATTRIBUTES REQUIRED: 
Experience of working within the Investment Services industry in either a business or IT related role 
Must have strong problem solving capabilities with an analytical, methodical approach 
Must have experience of analyzing business or technical problems, and of proposing and implementing solutions 
Have a working knowledge of the software/systems supporting to log and report problems concerning business applications and data extracts 
Experience working with and supporting Microsoft development technology, including VB.NET and SQL Server 
Possess a good understanding of the business drivers within an investment services company 
Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service 

Must be capable of communicating and negotiating effectively with all levels of user. Ability to communicate well both verbally and in writing 
Have a strong desire to learn and progress (motivated enough to self learn) 
Must have good organization and planning skills 
Be able to work under pressure and multi-task 
Have the ability to manage conflict 
Good inter-personal skills combined with willingness to listen to users, ability to analyze requirements / problems and to propose innovative but workable solutions 
Excellent verbal and written skills

FORMAL EDUCATION: 

A Bachelor’s Degree in Computer Information Systems \ Computer Science is preferred or commensurate relevant work experience

Invesco - 14 months ago - save job - block
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About this company
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As one of the largest independent global investment managers, Invesco Ltd. is dedicated to helping investors worldwide achieve their...