Advanced Developer/ Support Analyst
Invesco - Houston, TX

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To provide production support and application development for business application systems in back and mid office investment operations areas related to the investment management industry.

Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner 
Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles and included as part of Project handover 
Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings 
Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients 
Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation 
Maintain an application issues log to capture any system enhancements, bugs or new business requirements, to be reviewed and prioritized with the business units on a regular basis 
Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed 
Provide daily production support as well as out of hours, weekend and bank holiday support, when required, as agreed with manager 
Assist with project development work on supported applications as requested 
Complete all tasks related to technical analysis, developing and unit testing, quality assurance, system test and implementation in accordance with the IT development life cycle. 
Assist project and line managers in producing estimates for the development effort required for system enhancements

Minimum 3 years of analyzing business or technical problems, and of proposing and implementing solutions. 
Must have a technical knowledge of system/software support in the Investment Services Industry.

Experience of working within the Investment Services industry in either a business or IT related role 
Must have strong problem solving capabilities with an analytical, methodical approach 
Must have experience of analyzing business or technical problems, and of proposing and implementing solutions 
Have a working knowledge of the software/systems supporting to log and report problems concerning business applications and data extracts 
Experience working with and supporting Microsoft development technology, including VB.NET and SQL Server 
Possess a good understanding of the business drivers within an investment services company 
Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service 

Must be capable of communicating and negotiating effectively with all levels of user. Ability to communicate well both verbally and in writing 
Have a strong desire to learn and progress (motivated enough to self learn) 
Must have good organization and planning skills 
Be able to work under pressure and multi-task 
Have the ability to manage conflict 
Good inter-personal skills combined with willingness to listen to users, ability to analyze requirements / problems and to propose innovative but workable solutions 
Excellent verbal and written skills


A Bachelor’s Degree in Computer Information Systems \ Computer Science is preferred or commensurate relevant work experience

Invesco - 14 months ago - save job - block
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About this company
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As one of the largest independent global investment managers, Invesco Ltd. is dedicated to helping investors worldwide achieve their...