Agent Network Associate - 3rd Shift
Panther Expedited Services - Seville, OH

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Panther Expedited Services, Inc. is the largest independent provider of premium transportation services including ground, air, ocean, and logistics. Headquartered in Seville, Ohio, Panther has offices throughout the United States, including Atlanta, Chicago, Denver, Kansas City, Los Angeles, and Sacramento. As we have expanded our expertise and service offerings, Panther has grown to include all types of ground, air, and ocean freight service. For more information, visit .

We offer a competitive salary and benefit plan. Benefits include medical, dental, life insurance, disability and 401(k). The environment at Panther is exciting, fast-paced and full of opportunity for energetic, highly-motivated and results-driven professionals.

Panther is currently hiring for Agent Network Associates on 3rd shift (10PM till 6AM). Candidates must be flexible with hours. This is an entry level position responsible for procuring capacity to cover Panther shipments utilizing our third party providers in our Agent network. This position reports to the department manager. Qualified candidates should be able to work in a fast paced environment, be goal oriented and driven for success. Candidates must have superb phone, sales, and customer service skills.

Responsibilities :
  • Data entry.
  • Monitor Panther pick up board for agent network requests.
  • Place shipments on the external Agent Network bid board.
  • Monitor/award shipments based on agent bids.
  • Handle inbound calls from third party carriers.
  • Track and Trace.
  • Professional communication with drivers and agents.
  • Provide excellent customer service.
  • Escalate all service issues to department head.
  • Inter-departmental communications.
  • Handle all paperwork associated with the transaction.
  • Understand and champion all Company policies and procedures.
  • Other duties as assigned.

Requirements :
  • Effective communication skills.
  • Strong customer service skills.
  • Self motivated.
  • Team oriented.Professional phone etiquette.
  • Effective in a fast paced work environment.
  • Computer knowledge.
  • Ability to multi-task.

Qualifications :
  • Two years industry experience.
  • Working knowledge of Microsoft Office applications.
Panther provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Drug free work environment. Pre-employment drug screening required. Must be eligible to work in this country.

About this company
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Panther Expedited Services, Inc. is the largest independent provider of Premium Logistics® services including ground, air, ocean, and...