Agreement Admin At-Home Advisor
Apple - Seattle, WA
In this position you will be working in a fast paced, dynamic environment. Agreement Administration Advisors are committed to providing support options, enrollment assistance, and resolution to our customer’s issues with all contractual support options Apple provides. You will have the opportunity to provide world class customer support to our customers in Japan. ***Must be fluent in Japanese and English You know Apple is passionate about creating the world’s most innovative products.

We are just as passionate about supporting the people who use them. So as an At-Home Advisor (AHA) for AppleCare Agreement Administration, when customers call with questions you won’t just provide answers—you’ll provide an experience. You’ll focus on the small details and be able to impress, engage, and inspire. And, you will do all this from the comfort of your home.A position you’ll love: • Helping to delight each and every one of our customers • Realizing that troubleshooting can be rewarding and fun • Exercising multitasking skills as you manage multiple systems and applications • Giving people yet another positive Apple experience • Saving a bundle on gas by working from home Desired Qualifications: *Fluent in Japanese and English•Previous experience in customer service •Flexibility to work varied shift from that can range from 4pm-1am PST on a 7-day schedule •Analyze and resolve a wide variety of complex customer issues surrounding contract and service agreements.

  • Exceptional written and communication skills (both English and Japanese) •Leadership capability in an area of technical specialties•Superior time management and prioritization skills •Mac and Mac OS experience preferred

Apple - 14 months ago - save job - block
About this company
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Apple Inc.designs, manufactures, and markets personal computers, portable digital music players, and mobile communication devices and sells...