Posting Start Date
Posting End Date
Project Description :
The Flight Data Specialist provides front line customer service for Global Data Center (GDC) subscribers.
Services are provided to ground based and airborne customers, 24 hours a day, 365 days a year, using various communication methods (email, telephone, fax, datalink and face-to-face).
Computes and files electronic fight plans for both domestic and international GA customers.
Advises the appropriate personnel of potential delays or cancellations.
May require a bachelor's degree in area of specialty and 6-8 years of experience in the field or in a related area.
FAA pilot, aircraft dispatch, or tower operator certifcate required.
Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals.
Performs a variety of tasks.
Works under general supervision.
A certain degree of creativity and latitude is required.
Typically reports to a manager or head of a unit/department.
The Flight Data Specialist computes flight plan information, relays aviation weather, and time-critical aviation messages.
Pre-flight and post-flight arrangements for flight crews and passengers
Flight plan generation and filing via flight planning software
Datalink Message relaying (Uplink and Downlink)
Obtaining airport reservations
Providing customers software and web site support
Monitoring of computer systems and operating programs for problem resolution
Contributing ideas for service and product improvements
Perform well in unstructured situations, anticipate future issues, and respond quickly during a crisis.
Able to communicate well both orally and in written form
Prioritize time and resources.
Handle multiple customer requests simultaneously and accurately.
Work in an unsupervised environment
Responsible for quality of service. Make adjustments as necessary during shift to maintain quality of service.
Operate within standard operating procedures (SOPs).
Communicate with peers, Duty Managers, Lead Duty Manager and Operations Leader
Complete shift paper work.
Participate in Process Improvement Teams
Various shift work required including days, evenings, graveyard, weekends, and holidays. Rotating shift work and overtime is REQUIRED
Other duties as assigned
FAA pilot, aircraft dispatch, or tower operator certifcate required
Bachelors Degree in Aviation Field (equivalent experience acceptable)
2+ Years experience in aviation environment
FAA Certified Dispatchers Certificate or Private Pilots License
Flight planning experience (both manual and computer generated)
Must work effectively in a team-oriented and fast-paced environment
Able to utilize a computer keyboard and telephone for extended periods of time.
Team player, flexible and open to change, good at handling stress and working under pressure.
Demonstrated Customer Service experience REQUIRED
Working knowledge of Microsoft Office software
Working conditions are normal for a 24/7 office environment. Continuous moderate noise levels from conversations and telephone calls. Work involves computer and telephone usage. Rotating shift work and overtime required.
1 - 7 years
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