Instructs each patient on the Room Service meal ordering system. Assists patients and/or family members in placing meal orders. Assesses patients on their ability to utilize the Room Service system and makes appropriate decision. This position is responsible for processing diet requests, while serving each guest in a timely, professional, and efficient manner. Reliably delivers the correct diet compliant menus to each patient. Is a patient advocate and takes ownership of patient concerns, and immediately makes independent decisions within scope of care and follows up each concern to a positive resolution. To conform to regulatory standards, uses two patient identifiers to positively I.D. each patient before a meal is served. This person acts as a liaison between the patient, Nutritional Services, nursing, and any other department involved, creating a positive service culture. This requires independent thinking, multi-tasking, prioritization, and communication skills. Must be self-motivated and be able to work independently with minimal supervision. The primary responsibility of this position is direct one-on-one patient service.
KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS
Consistently serves each patient in a professional and efficient manner utilizing the AIDET process.
Instructs each patient and/or family member on the Room Service meal system.
Inventories, records, and deliveries on designated nursing units.
Has knowledge of all diet restrictions and menus utilized.
Delivers between meal nourishments, when needed, directly to each patient.
Responsible for quality assurance control points for each aspect of the Room Service system ensuring all actions reflect the overall Room Service goal of achieving a “5 “on patient satisfaction surveys.
Must participate as a team member by anticipating patient/team member needs and being proactive to the concern.
Demonstrates computer literacy.
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Must adhere to DCH Nutritional Services Department policies and procedures.
Responsible for active participation in performance improvement standards.
May require working variable shifts.
MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED
Absolutely crucial to be able to have positive interaction with different levels of patients, patient’s families, and other staff within the hospital setting. ServSafe class is required with a minimum score of 75% on the certification test. Working on computers and utilizing Meditech and CBORD programs and using hospital cell phones it required. A high school degree or equivalent required. Must be able to read, write legibly, speak, and comprehend English.
- Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
- Performs compliance requirements as outlined in the Employee Handbook
- Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
- Requires use of electronic mail, time and attendance software, learning management software and intranet.
- Must adhere to all DCH Health System policies and procedures.
- All other duties as assigned.
Includes exposure to human body fluids, disease and infection. Requires wearing common protective equipment to adhere to standard precautions and isolation procedures.
Medium work. Must be able to stand, walk, kneel, sit or stoop with good balance for extended periods of time. This position requires a great deal of walking. Must be able to carry, push, or pull objects weighing 35 pounds.
Frequent contact with patients, families and other staff members face-to-face and by telephone. Works both independently and as part of a team. Possible dealings with upset or unpleasant patients or family members. Responsible for proper food handling practice to ensure safe food is served to patients. Must clearly and coherently communicate with staff and patients of all ages.
Physical presence onsite is essential. Hearing and vision must be normal or corrected to within normal range.
Able to perform the duties with or without reasonable accommodation.
DCH Health System - 6 months ago
As a community-owned, not-for-profit organization, DCH Health System is committed to providing quality health care services to all residents...