Accept the Challenge…Make a Difference
University of Florida Jacksonville Healthcare, Inc. has supported the University of Florida's physician practice in Jacksonville and other northern Florida and southern Georgia communities since 1971. UFJHI provides a wide range of business services to one of the largest mixed specialty practices in the southeastern United States consisting of over 300 physicians working in 30 clinics. UFJHI is an exciting and challenging place to work. We really care about the communities and patients that we serve. Our employees work alongside nationally and internationally renowned physicians who are engaged in teaching and research as well as providing healthcare services. Primarily located in Jacksonville, Florida, UFJHI also offers a great north Florida lifestyle with countless recreational activities, museums, orchestras along with professional and amateur sports.
Scope of the Job
In consultation with the Ambulatory Administrator, manages the logistical operation of the clinic. Coordinates and provides services, supplies, and equipment and establishes and maintains a satisfactory physical environment. Directs, supervises and coordinates the daily operational activities. Ensures the level of service required by patients, providers and administrators is effectively delivered. Monitors and adheres to all policies, procedures and regulatory requirements.
The essential functions are the primary dimensions for performance review.
Oversees day-to-day operations with guidance from the Ambulatory Administrator.
Utilizes staff space, materials and resources in a cost-effective manner.
Promotes financial viability of the department/clinic through creating, monitoring and meeting the operational budgets annually with the Ambulatory Administrator.
Assists Ambulatory Administrator in planning, services and improvement ideas.
Responsible for report generation from statistical data on clinic performance as well as institutes appropriate responses to this data for improvement and development.
Communicates effectively with various departments/clinics and outside offices/agencies to maintain strong working relationships and referral base for improvement and development.
Provides supervision to the clerical, customer service and clinical support staff including organizing work assignments, counseling, problem solving, ensuring excellent customer service, scheduling, productivity monitoring, evaluating performance, implementing performance improvement projects, and maintaining payroll functions.
Participates in the hiring, orientation and training of staff.
Resolves medical/administrative problems and patient complaints through the facilitation of excellent lines of communication between staff and providers under the direction of the Ambulatory Administrator.
Safeguards confidential information concerning both staff and patients.
Participates in required meetings and performs all other duties as assigned by supervisor.
Must be able to perform under stress when confronted with emergency, critical, or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility. Required to make independent judgments without supervision. Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions.
SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE
Working knowledge of computers and Microsoft Office products.
Initiative, judgment and decision making required to meet organizational objectives.
Excellent verbal and written English communication skills.
3-5 years of supervisory experience in a physician office, hospital unit or ambulatory setting.
Department of Surgery Only:
· Knowledge of CPT- 4 , ICD-9 and Medical Terminology
· Working Knowledge of billing and/or reimbursement, management of clinical and non-clinical staff and working with physicians, demonstrating management and leadership expertise.
· Working knowledge of preparing and forecasting budgets.
· Working knowledge of HMOs, Medicare, Medicaid, PPO and third party payors.
Education and Certifications
High School diploma or GED, AA Degree in healthcare, administration or business preferred.
Department of Surgery Only:
· Medical Terminology Course
· CPC Certification