is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
Perform detailed analysis and deliver low-level solution design to support functionality enhancement requests to T-Mobile's frontline UI system used by Customer Care and Retail Representatives. Provide technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Acts as a liaison between the user community and internal IT resources.
Position Duties and Responsibilities:
Provide technical system design recommendations to meet business and functional requirements
Translate business and user requirements into comprehensive functional specification and technical specification documents, that include elements such as:
Decision Flow Diagrams
Define and document system level requirements to support small, medium, or large scale projects and enhancements to the system.
Work with Architecture, Development, Middleware, User Experience and Billing teams to facilitate implementation of required changes to frontline system; support new software releases/deployments as scheduled by company; identify trends in growth in order to take proactive approach toward problem resolution.
Collaborate with IT and business teams to test, deploy and verify requested system changes.
Attend business requirements meetings to determine potential impacts to our front-end Customer Care and Retail systems
Attend development team scrum meetings to answer design and business requirements related questions
Secondary Duties and Responsibilities:
Provide accurate estimates of effort and timelines for completion of assigned tasks and workload to achieve deliverables and goals, delivering on time and on estimation for small to large projects.
Create and deliver articulate and effective oral presentations to a variety of audiences, large or small, internal or external.
Regularly convey status to stakeholders and management.
Requirements & Experience:
Practical experience designing applications/systems functioning in a SOA environment
Minimum 3 years of System Analysis experience (or a combined 4 years in System Analysis, Development or Solutions Architecture)
Two years of telecom industry experience preferred.
Strong analytical ability in order to gather and interpret complex data and to find solutions to difficult human, technical, or administrative problems.
Position requires strong verbal and written communication skills in order to accurately convey complex technical problems, their impacts, and resolutions to management, vendors, or business teams.
Ability to effectively manage time, prioritize work, multi-task across many assignments.
Working knowledge of:
System architecture concepts
Billing system or Customer Care system concepts
MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
Experience with multiple functional areas including, but not limited to, Customer Account Maintenance, Activations, and Billing in both Prepaid and Postpaid environments
Demonstrates thorough working knowledge of various business process and system modeling tools including: Data Flow Diagrams, Process Models, State Modeling, Process decomposition, and Use Case Scenarios.
Understand the system development life cycle
Ability to assess the impact of new requirements/applications on existing IT Infrastructure
Bachelor's degree (B.A. / B.S.) in Computing Science or similar from an accredited college or university.
Based in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation's leading companies in mobile communications. We serve more than 30 million customers nationwide and have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them.
You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.
T-Mobile is an equal opportunity employer (EOE).
T-Mobile - 13 months ago
T-Mobile inspires every employee to make a difference for our customers, our team, and ourselves.
T-Mobile USA is a national provider of...