Animal Services Officer - Animal Care Services, Public Works Department
City of San Jose - San Jose, CA

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San José Animal Care and Services, a division in the Department of Public Works, is accepting applications to fill one (1) Animal Services Officer vacancy. This position will be responsible for providing Animal Services and Animal Control duties as assigned. An Animal Services Officer enforces California State laws and local municipal codes governing the vaccination, licensing, restraint, impoundment, care and quarantine of animals. Some of the typical duties include: driving an Animal Services vehicle, using a computer, impounding and transporting sick, injured, dead, stray or owned animals; issuing warning notices and citations; educating the public on regulations and proper care and restraint of animals; quarantining biting animals; conducting investigations and inspections, preparing reports, and issuing permits.

This position may be required to work weekends, holidays, nights, rotating shifts, and respond to emergency Animal Services assignments during off-duty hours. Incumbents may be required to lift up to 100 pounds while handling animals and using equipment. This position will be exposed to inclement weather, animal bites and scratches, airborne animal allergens, animal hair, fur, excrement and zoonotic diseases.

The ideal candidate will possess a high level of professionalism, excellent customer service skills, and a supreme work ethic. This position requires excellent judgment, initiative, perseverance, integrity, organizational skills, flexibility and written and verbal communications skills.

The essential duties for Animal Services Officer include:

*Experience handling and caring for animals, including aggressive animals
*Ability to identify the basic characteristics and behaviors of domestic animals
*Ability to clearly and tactfully communicate, both verbally and in writing, with staff and the public
*Ability to exercise tact and good judgment in all interactions with the public and promote quality customer service
*Ability to implement Division and Departmental protocols and procedures
*Ability to present evidence and testify in a formal hearing and a court of law
*Ability to create and maintain accurate records (handwritten and on computer)
*Knowledge and comprehension of state and local laws, ordinances and regulations pertaining to the care, housing, treatment and impounding of animals
*Valid certifications and training related to Animal Control and Services

Minimum Qualifications

Any combination of training and experience equivalent to the following:

1. Education: High school diploma or equivalent
2. Experience: None
3. Licensing Requirements:
*Valid California Driver's License and a good driving record (Candidates will be required to provide an H6 Motor Vehicle Report from the Department of Motor Vehicles).
*Incumbents will be required to complete PC 832, with firearms, within one year of employment.
4. Background Check: Candidates may be required to undergo a background check, including a criminal history records check, before being appointed to this position.
5. Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will not prepare or file a labor condition application with the Department of Labor.


The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

*Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations in performing routine animal services and control duties, both in the animal shelter and in the field.
*Certification: CPR and First Aid certification; Incumbent will also be required to obtain Pet CPR and First Aid certification within one year of employment.
*Communication Skills: Communicates and listens effectively and responds in a timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form.
*Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner.
*Problem Solving: Proposes solutions, assumes project and assignment ownership, aggressively processes assignments to conclusion, establishes and adheres to deadlines, able to implement work plans in timely manner.
*Multi-Tasking: Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s); Uses work plans, timelines, milestones, and/or other efficient methods for performing recurring tasks (i.e. task lists, calendar reminders, etc.)
*Team Work & Interpersonal Skills: demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

You will be prompted to answer the following job-specific questions during the online application process:

1. Do you have experience in providing customer service in emotional/stressful situations? Please describe the types of experiences you have dealt with on a regular basis.
2. Do you have experience in handling and caring for animals in a professional environment? Describe your experience.
3. Do you have experience in maintaining records and report writing? Describe your experience.
4. Do you have valid certifications or training that are related to this position (Euthanasia by Injection, Chemical Capture, First Aid/CPR, etc.)? What certifications and/or training do you possess?
5. This position may require that you enroll and successfully complete the CA Penal Code 832 course. Are you willing to enroll in and successfully complete the CA Penal Code 832 course, including the firearms component, within your first year of hire?
6. Are you willing to work weekends, holidays, nights, rotating shifts, and respond to emergency Animal Services assignments during off-duty hours?

You may answer these questions directly in the on-line application system or on a separate document and then cut and paste your answers into the appropriate spaces when prompted.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

If you have questions regarding the duties for this position and/or recruitment, selection or hiring processes, please contact Carolyn Landon via e-mail at

Application Instructions

Submission of a resume is optional. The Education History and Work History sections of the application must be completed or the application will be considered to be incomplete and may be withheld from further consideration.

E-mail is the default method of communication with applicants. To ensure that you receive timely notification regarding your application status, please provide a current e-mail address when submitting your application. It is also recommended that you adjust any spam filters to ensure that you can receive e-mails from

The application deadline is11:59 PM on the final filing date. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application.

If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email and we will research the status of your application.

Employee Unit

Employees in this classification are represented by Municipal Employee's Federation (MEF), AFSCME, Local No. 101.

If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. If you do not receive the confirmation, please email and we will research the status of your application.

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