Animal Shelter Coordinator-Animal Care & Services, Public Works Department
City of San Jose - San Jose, CA

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San José Animal Care and Services, a division in the Public Works Department is accepting applications for full-time Animal Shelter Coordinator. The Animal Shelter Coordinator has the responsibility to provide humane handling and care for animals sheltered at San Jose¿s Animal Care Center. This position reports to the Animal Shelter Operations Supervisor and has lead responsibilities for Animal Care Attendants. Some of the primary duties of this position are to: plan, prioritize, assign, lead and review the work of Animal Care Attendants; coordinate the scheduling and operations of the spay/neuter clinic with other Animal Shelter Coordinators; inspect kennels and cages for cleanliness and adherence to disease prevention protocols; oversee feeding and care for a variety of animals; supervise cleaning and disinfecting of kennel, cages and other shelter enclosures; humanely euthanize animals; provide and promote excellent customer service; train Animal Care Attendants in their duties and provide feedback about work performance and expectations; ensure a safe work environment for all shelter staff; prepare and maintain reports; and coordinate with animal rescue groups and foster individuals.

This position may be required to work weekends, holidays, nights, rotating shifts, and respond to emergency animal services assignments during off-duty hours. Ability to speak, read, and write in Spanish or Vietnamese is a plus.

Incumbents may be required to lift up to 100 pounds while handling animals and equipment.

Key Responsibilities

¿Acts as a lead in the animal shelter over lower level Animal Care personnel such as Animal Care Attendants. Assigns, schedules and checks work, providing technical direction, determining priorities, and training staff as well as volunteers. As a lead, may sign timecards and may give input to the supervisor regarding the employee¿s performance evaluation, hiring, promotion, termination and discipline of employees.
¿Performs duties similar to the duties performed by Animal Care Attendants. These duties include receiving and properly kenneling animals, collecting fees, feeding and caring for impounded animals, cleaning, disinfecting, inspecting and maintaining shelter facilities, assisting the public in claiming or adopting animals.
¿Performs administrative duties such as completing and maintaining records (i.e; feeding, care needs and holding periods for impounded animals, etc.), generating operational reports, maintaining inventories of food, equipment, supplies, animals, etc.
¿Explains, interprets, and makes presentations of ordinances, codes, laws, rules, and regulations to citizens, groups, agencies, businesses, and other entities; participates in and coordinates public education programs, rabies and spay/neuter clinics.
¿Works cooperatively with other law enforcement groups when joint action is required; also collaborates with members of animal rescue and foster care groups.
¿Monitors and observes animals for signs of illness or injury and seeks medical care as necessary, or separates sick and injured animals for observation; administers first aide or minor treatments to animals; assists the Shelter Veterinarian and/or Animal Health Technician in minor medical procedures such as vaccinations; Quarantines potentially rabid animals.
¿Humanely euthanizes and disposes of animals as necessary.
¿Advises public of legal rights and explains and interprets animal control laws, ordinances, regulations, procedures, and policies.

Minimum Qualifications

Any combination of training and experience equivalent to:
  • Education: High school diploma and
  • Experience: One year of experience similar in nature to an Animal Services Officer or Animal Care Attendant with the City of San José or two (2) years of experience in the care and handling of animals in a public or private facility that cares for and houses animals.
  • Licenses or Certificates:
  • Valid California Driver¿s License
  • Incumbents will be required to obtain euthanasia certification within one year following employment
  • Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will not prepare or file a labor condition application with the Department of Labor.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Demonstrates knowledge of and experience with applicable professional/technical principles and practices, including shelter operations, disease control, safe animal handing and supervision/leadership; Citywide and departmental procedures/policies and federal and state rules and regulations.

  • Demonstrates the ability to anticipate customers' needs and deliver services and respond to customers in a consistently timely, accurate, courteous, respectful and friendly manner
  • Demonstrates ownership of duties, attention to detail, and follow-thru effectively and efficiently
  • Approaches problem-solving by focusing on customers first. Advocates for customer results point of view
  • Takes ownership for solving problems, regardless of assigned responsibility
Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s) .
  • Demonstrates successful performance under a heavy workload
  • Can handle multiple projects and responsibilities simultaneously through prioritization and planning
  • Uses work plans, timelines, milestones, and/or other efficient methods for performing recurring tasks (i.e. task lists, calendar reminders, etc.)
  • Has successfully supervised handled a wide variety of assignments in past and/or current position(s)
Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
  • Dealings with fellow employees, subordinates, supervisors, citizens, personnel from other departments and agencies are characterized by fairness, courtesy, diplomacy, honesty, firmness, empathy, and confidence
  • Effective in offering support and assistance to others in obtaining information from others, and in supplying information to others
  • Is approachable and open to suggestions
  • Demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills
Communicates and listens effectively and responds in a timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form.
  • Communicates and listens effectively and responds in an effective, positive and respectful manner
  • Demonstrates comprehension of oral and written questions, instructions, and information rapidly, thoroughly, and accurately
  • Response to oral and written questions, instructions, and information is timely and appropriate
  • Information presented is accurate, complete, and current
  • Written reports and correspondence are well-organized, legible, concise, neat, and in proper grammatical form
  • Speech and verbal instructions are clear, concise, and understandable
Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources.
  • Establishes high standards of performance and sets an example for others to follow
  • Offers regular and constructive feedback, giving clear task instructions
  • Excels in managing complex projects and balancing workloads to achieve results
  • Maintains high morale and provides direction, counsel, and guidance which is helpful, constructive and effective
Selection Process


The selection process will consist of an evaluation of the applicant's training and experience based on the application, resume and answers to the job-specific questions.

You must answer all job-specific questions and complete the Education/Work History section of the application in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the positions will be forwarded to the interview phase of the selection process which may include a practical. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.


1.Do you possess a High School diploma, General Education Development (GED) certificate or California Proficiency Certificate?

2. Do you possess current certification to perform euthanasia?

3. Are you willing and able to work weekends, holiday, nights, rotating shifts, and respond to emergency animal services assignments during off-duty hours?

4. Do you have one (1) year of experience in the care and handling of animals in an animal shelter setting? Experience must be in a paid or volunteer capacity in a facility that cares for or treats domestic animals (The care of personal or family animals does not qualify). If yes, please explain and how your experience qualifies you to be an Animal Shelter Coordinator at a large municipal animal shelter.

5. Indicate your level of proficiency in the use of common business computer applications including but not limited to MS Outlook, MS Word, MS PowerPoint, MS Access and MS Excel.

6. Do you have experience supervising or working with Animal Care Attendants? If yes, please explain what you consider the three most important skills for an inexperienced Animal Care Attendant to learn in a high volume shelter.

7. This position will be a lead for the morning opening shift. Please explain how you prioritize work and ensure that each project is being completed on time with minimal staffing, frequent call outs and a constantly shifting animal population.

8. Do you have experience providing customer service in highly emotional and stressful environment? If yes, please describe your background and experience providing customer service in such an environment. Include the number of years experience and describe the types of related situations (i.e., adoptions, confrontational situations, animal behavior problems) you dealt with on a regular basis.

For questions regarding this recruitment, please contact Carolyn Landon at

Employee Unit

Employees in this classification are represented by Municipal Employee's Federation (MEF), AFSCME, Local No. 101.

If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. If you do not receive the confirmation, please email and we will research the status of your application.

Physical Requirements

Ability to perform the essential physical functions of this position will be determined by a post-offer medical examination conducted by City of San Jose Employee Health Services.

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