Anticipated Vacancy - Software Support Specialist
Hillsborough Township Public Schools - Hillsborough, NJ

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Title: Software Support Specialist

Qualifications: Individual will have a minimum of three years field experience in the repair and maintenance of computers, audio visual, and related equipment. Individual must be able to diagnose and repair computer software and network problems. In addition, the individual must have experience working with Google Chrome OS, Apple iOS, Android, Windows, and GNU/Linux operating systems as well as familiarity with wired and wireless networks.

Primary Function: Diagnose and fix computer software issues.

Report Level: Senior Technician and Director of Technology

Major Duties and Responsibilities:

1 Diagnose and fix software related issues and problems.

2 Provide technical assistance and support to end users.

3 Assist in maintaining an inventory of all district hardware, software and peripherals.

4 Uses the district work order system to log and respond to building related technology trouble tickets.

5 Assist with the support on of network infrastructure equipment including routers, switches, servers, and VoIP.

6 Research and identify software issues and implement effective solutions.

7 Work with staff and vendors on identifying, diagnosing and correcting software related issues.

8 Willingness to research and figure out complex software and IT systems. Takes primary ownership of learning and mastering new district technology (equipment and software).

9 Performing all duties as assigned by the district Director of Technology and demonstrating the ability to be flexible and responsive to a wide range of assigned tasks; reacts in a positive fashion to unanticipated re-directions.

10 Cooperates professionally with other members of the staff.

11 Ability to articulate effectively technical information in both oral and written forms.

12 Perform all other duties within the scope of the position, as may be assigned.

Terms of Employment: 12 Months

Affiliation: Non-aligned staff

Evaluation: In accordance with Board of Education policy.