Appliance/ Refrigeration Service Tech Supervisor
Service Solutions Group - Cleveland, OH

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Service Solutions Group, a nationally recognized and award winning commercial cooking/refrigeration service company, is seeking a Commercial Kitchen Equipment/ Refrigeration Supervisor for Cleveland, OH location.

The Field Service Supervisor serves in the dual role of Field Service Technician as well as Supervisor. This individual is responsible for providing customer service in the field, maintaining and repairing commercial kitchen equipment and/or refrigeration equipment. Communication to the customer regarding the service is essential. In addition, the Field Service Supervisor supports the Field Service Technicians as assigned and resolves all customer service issues that directly impact the assigned technicians.

Service Solutions Group provides service for commercial food equipment and is located in AZ, CA, CT, IA, KS, KY, MA, NY, OH, OK, NE, PA, TN, and WA with over 280 employees. Excellent benefits including medical, dental and other insurances, vacation and sick hours, holiday pay and a 401(k) with a company match.

Job Duties Include

  • Must be able to properly troubleshoot, diagnose, and repair commercial food equipment and/or refrigeration equipment
  • Perform preventative maintenance service
  • Perform installation service
  • Fill out work orders completely and legibly
  • Communicate with dispatch upon arrival and departure from assignment
  • Define service problems, collect data, establish facts and draw valid conclusions about work needed to be preformed
  • Create estimates and proposals as needed
  • Effectively communicate with the following individuals:

 Customers - regarding repairs
 Dispatch - regarding status of service (via cell phone)
 Parts - to order correct parts
 General Manager or Service manager on difficult calls
 Factories as needed for help diagnosing problems with the equipment

  • Return to warranty coordinator warranty parts for return to the respective factories
  • Maintain company supplied hand tools as well as tools required for the position
  • Maintain company vehicle, including: cleanliness, organizing company inventory, keeping it fueled and serviced for regular oil changes and other maintenance services
  • Participate in continuous education -- industry certification training is available and will be expected
  • Obtain additional licenses and certifications as appropriate
  • Assist assigned technicians with technical support
  • Facilitate monthly technician meetings with direct reports
  • Facilitate monthly safety meetings
  • Perform/Assist with technician performance reviews
  • Train new technicians as assigned
  • Perform monthly truck inspections
  • Assist Area Manager in hiring process and disciplinary process of assigned technicians
  • Maintain adequate time efficiency
  • Other duties as needed
  • Dispatch on call jobs to appropriate technician


  • High School diploma or GED
  • Refrigeration technicians must be EPA certified
  • Must have experience working both HVAC and hot side appliances
  • Must have a valid driver's license from the state in which they are applying and must be insurable by our auto insurance company
  • Have a flexible schedule is required.
  • Must pass pre-employment drug screen
  • Demonstrated knowledge with commercial kitchen equipment, and/or refrigeration equipment
  • Must be highly safety conscious
  • Must be able to use pc computer and operate software to look up part information
  • Abide by lockout/tagout training
  • Able to work individually or as a team member with customers, co-workers and factory personnel
  • Job requires excellent organizational skills, must be a motivated, self-starter, able to follow through on duties and assignments with minimal supervision
  • Able to concentrate, handle pressure, meet deadlines and pay attention to detail

Please email resume and salary requirements to or fax to
HR at (602) 507-6051

Key Words: CFESA, food service appliance repair, Commercial Appliance Technician, Restaurant Equipment Repair

About this company
7 reviews
We are a commercial cooking and refrigeration service company. Essentially what we do is we have contracts with several restaurants,...