A leader in the background screening industry, Accurate Background is trusted by organizations worldwide. We focus on the development of robust delivery and distribution tools through the use of technology to create a positive client and candidate employment screening experience. Our significant growth and ability to continuously win new business is largely based on the level of flexibility and customization our technology offers. Employers ranging from small businesses to Fortune 100 companies in a wide range of industries have chosen Accurate Background because of our ability to adapt and streamline their background screening program based on each client’s unique hiring process.
Our customizable technology solutions and experienced, forward-thinking executive leadership has lead to unprecedented growth. In fact, Accurate Background’s focus on technology and customer satisfaction has earned us nationwide recognition on Deloitte’s Technology Fast 500 in North America, HRO Today’s list of Top Screening Providers, and Workforce Management’s Hot List of Screening Providers.
Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.
The application support analyst works with Customer Service, Account Management, Developers, Testers, Product Managers and Customers to ensure thorough analysis of incidents and business circumstances involved. Activities include troubleshooting and testing to identify the possible cause of incidents; determining the appropriate course of action to resolve the issues with minimal disruption, and establishing processes to ensure application availability, with the ability to work flexible hours.
Assists in developing/revising policies and procedures for supporting new and ongoing applications
•Provide customer and technical support to customers through inbound phone, web and e-mail requests and independently identify, troubleshoot, document and replicate customer problems and then escalate complex problems according to escalation procedures.
•Retain ownership of all cases throughout the resolution process, report enhancement requests received from customers regarding product, application or documentation.
•Document all requests for assistance into Help Desk system; develop documentation for customer support and problem resolution solutions knowledge base.
•Ensure resolution of Service Desk incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for applications. Interfaces with Account Management, Customer Service, Product, and Development areas to ensure problems are resolved.
•Assist less experienced team members with troubleshooting customers' problems. Serve as backup to Help Desk Support Analysts.
•Bachelor's degree (B.A.) from four-year College or university; or two to three years related experience and/or training; or equivalent combination of education and experience, Java programing or role as junior programmer experienced is a plus.
•4+ years’ experience in an enterprise application support role.
•Excellent customer service skills.
•Hands-on experience with relational databases (MSSQL, etc.) is required.Must have an understanding of SQL scripting.
•Hands-on experience with Windows, and/or Linux environments preferred.
•Ability to troubleshoot and resolve problems in a technical, team-oriented environment, demonstrate customer empathy, good customer diplomacy skills, and problem ownership.
•Certifications from Microsoft regarding SQL Databases, Programing Languages, or IT methodologies or concepts such as ITIL are desired
Comprehensive medical, dental and vision benefits
Supplemental benefit options
Generous Paid Time Off
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.
Accurate Background, Inc. - 9 months ago