Application Support Analyst II- Defined Duration Assignment
Fannie Mae - Herndon, VA

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Fannie Mae exists to expand affordable housing and bring global capital to local communities in order to serve the U.S. housing market. Today, our focus is on preventing foreclosures, making mortgages and rental housing as affordable as possible, and supporting the housing recovery. We are rapidly building and realigning our company to better serve the market as we support the Administration's Homeowner Affordability and Stability Plan.

Join our dedicated, diverse, high-performing workforce and put your unique talents to good use as we work with our partners to advance our nation's housing recovery.

This is a full time, defined duration opportunity with the potential to be extended further, based on business need. You may also be eligible for the following benefits:

401(k) Plan
Paid Time Off
Company Paid Holidays
Tax-Saver Spending Accounts for Medical and Dental Care

For more information about Fannie Mae and our career opportunities, visit


Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software.


Study business processes in client or host unit and how they are automated. Examine business processes in unit to determine how they could be translated into requirements for IT applications.

Assist staff in unit with use of application that automates or executes their business processes.

Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses.

May support application(s) in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application.

Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application.

Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production.

Bachelor's Degree or equivalent required

2 years of related experience

  • Strong SQL Experience (Oracle and Sybase)
  • Strong Excel experience
  • Strong Communication Skills
  • UNIX knowledge
  • Experience in Remedy
  • Familiar with Quality Center
  • Good presentation Skills
  • Experience in testing applications
  • The candidate should be able to trouble shoot issues and be able to work independently.
  • 5 years in Business Support or Production Support
  • Previous experience with secondary mortgage market is preferred.

As a condition of employment with Fannie Mae, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.

Please note: This position will span a pre-defined duration .

Fannie Mae is an Equal Opportunity Employer.

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We are looking for employees who are intent on helping us achieve something remarkable. Since 2009, we have made tremendous progress in...