Job Title: Application Support Help Desk
Location: Lake Mary, FL
Product Knowledge : Develop and maintain a thorough knowledge of the product. Attend training, product overviews, and product meetings as required to maintain this knowledge base.
Relational database administration knowledge : Provide database administration services to managed services customers.
Teamwork : Work with other technical client services representatives to handle call volume or provide assistance with projects. Coordinate client requests and maintain effective working relationships with Account Management, Product Development, Deployment, and Support colleagues to accurately represent client needs.
Job Skills : Maintain professionalism with various levels of client personnel. Demonstrate strong written and oral communication skills. Demonstrate strong analytical skills. Maintain and develop thorough product knowledge. Maintain and develop thorough knowledge of business intelligence tools and both relational and multi-dimensional databases. Maintain knowledge of appropriate PC and office automation products.
Standards and Procedures : Assist leader and other technical client services representatives in defining, maintaining, and documenting standards and procedures associated with ASP support.
Job Related Experience:
• Minimum of 12 months application support experience.
• Must be able to make decisions and resolve problems using experience and professional judgment with little supervision.
• Relational database administration experience using Microsoft SQL Server 2005 and above is a plus.
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
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