Application Support with Unix and Oracle PL/SQL
Net2Source inc - Durham, NC

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Role : Application Support with Unix and Oracle PL/SQL Location : North Carolina and Rhode Island Duration : 12+ Months Please send me your updated resume to yochana@net2source.com or can reach me at 201-340-8700 Ext: 420. Requirement / Responsibilities: There are two needs. One in North Carolina and one in Smithfield, RI. Will hire off video interviews.

These are long term roles. Just need to find the right mix of skill sets. Need a mix of Unix and Oracle PL/SQL. We are getting Windows people and that doesn’t work.

The candidate will monitor, troubleshoot and repair application software issues and escalate to Senior Support technicians as necessary. Take personal ownership for problems and perform follow-ups through to resolution and ensure that solutions are documented. Conduct knowledge transfer to work group and project peers. Adhere to problem management practices that focus on root cause analysis and prevention of future problems.

Specific responsibilities as an application support engineer on the team include: Handle routine problem calls and incident tickets, Diagnose and troubleshoot issues and conduct system and application analysis to determine root cause of problems or malfunctions, Consult with senior developers and management to direct problems to appropriate resources for resolution, Monitor problems to insure final resolution or appropriate handoff to other teams has been achieved, Ability to multi-task and take ownership and responsibility for multiple issues, Provide 24x7 on call support for nightly batch jobs. Participate in on call rotation, including some week end support and hand-off of issues between onsite and offshore staff, As part of help desk team, respond to all users issue, provide access to users, Maintain operation, monitoring and integrity of systems to meet established standards. Resolve user issues by reviewing system log information, recreating user errors and testing changes., Work closely with developers to install/test fixes and enhancements. Application verification/validation of patches, fixes.

Support ad-hoc request for information and data manipulation. Development as needed in support of issues. Required Qualifications: Bachelor’s degree in CIS/MIS from an accredited college or university or equivalent technical training. 1 - 3 years of support experience in technical troubleshooting and user support environment.

Strong verbal and written communication skills, will be working with offshore and onshore support teams. Must be able to clearly communicate action plans, work performed, issue details to a user by phone/email in a positive manner. Strong interpersonal and relationship building skills with the ability to be a team player at all times. Ability to handle fast paced work environment, involvement in multi-project infrastructure and application support Ability to effectively resolve high-demand issues in a timely manner Background in the financial services industry.

Skillset: Must have a conceptual understanding of: Relational Database Software Engineering Unix / Linux Proficient in Oracle SQL, PL/SQL, Database Query Tool (SQL Plus, TOAD etc.) UNIX / Linux experience, Shell Scripting _________________________________________________________ Yochana Technical Recruiter Net2Source Inc., SBE Certified (State of NJ) Board: (201) 340 8700 Ext.: 420 | Fax: (201) 221-8131 Email: yochana@net2source.com [ mailto: yochana@net2source.com ] Unix / Linux, Oracle SQL, PL/SQL, SQL Plus, TOAD, Shell

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About this company
Net2Source Inc. is a leading Global Consulting and IT services company, headquartered in New Jersey having its offshore support centres in...