Architect - End User Services
GE Corporate - Michigan

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Job Number

1620451

GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

With a strong focus on the user experience this position will lead development activities within the Client Services technical team, under the direction of the Client Services Service Delivery Leader. The primary focus of this position will be user interface and tool integration with our current CRM platform with a focus on transforming our end-user environment. The role will provide exposure across GE businesses and will provide significant visibility into cross-business practices and processes

Essential Responsibilities
This position will have exposure to cutting edge technologies and will champion the implementation of those technologies into the GE environment including ServiceNow.

  • Develop technical solutions for the Client Services team, using a variety of programming languages and technical skills
  • Lead and support projects and initiatives to improve the helpdesk technical environment
  • Provide application support for the technical platforms, focusing on user interface development
  • Provides technical solutions to issues facing the Client Services team including translating business requirements into technical solutions
  • Partner with the team and our Businesses to provide technical solutions for Helpdesk operations, projects and other initiatives such as new Mobile applications, Social Media and Virtual Assistant
  • Act as lead technical developer for a team of other developers and support personnel
  • Work with a team of developers (including onsite and contractors), operational leads and functional owners with an increasing level of responsibilities
  • Ability to work in a fast paced, dynamic environment with shifting priorities
  • Must be comfortable with change and actively driving improvements
  • Champion new technologies and drive the implementation into the GE environment
  • Must be able to perform off-hours work for application and release support as required
  • Perform all other duties as specified by leadership team

    Qualifications/Requirements
  • Degree in Information Systems, Programming, other technical discipline
  • Minimum 3 years of experience in SQL, VB, java and other scripting/programming
  • Minimum 2 years of managing customer relations
  • Minimum 3 years of experience leading projects and initiatives; demonstrated experience as a primary contact and technical owner for areas of expertise
  • Minimum 3 years of experience with application lifecycle and project development methodologies

    Additional Eligibility Qualifications
    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics
  • CRM / Helpdesk ticketing experience specifically Service Now
  • Agile experience is a plus
  • Demonstrated success in working directly with internal customers, vendors and leading cross-functional teams
  • Experience working with business (non-technical) customers, including the ability to gather requirements and to interact directly with the various business representatives
  • Experience gathering and translating business needs into managed, supportable technical solutions
  • Demonstrated success in understanding, diagnosing, and resolving issues related to a large technical environment
  • Demonstrated customer focus - evaluates decisions through the eyes of the customer
  • Builds strong customer relationships and creates processes with customer viewpoint
  • Ability to work with little direction or supervision in a virtual team environment, including working with and at times leading offshore resources
  • Experience creating and maintaining technical documentation
  • Excellent time management skills and proven ability to multi-task competing priorities
  • Must be comfortable with change and actively driving improvements
  • Proven ability to execute high-profile projects and to provide leadership to the team
  • Experience working as a cross-functional project member
  • Demonstrated excellence in communications (verbal and written), presentation, analytical and customer focus skills
  • Strong advocate of teaming concepts and processes
  • Collaborates well with others to solve problems and actively incorporates input from various sources
  • Knowledge of Service Now or other ITIL / CRM Systems
  • Knowledge of enterprise databases and enterprise application support / development
  • AJAX experience desired
  • Experience working as a member of a Client Services organization
  • Experience leading projects and initiatives
  • Demonstrated experience as a primary contact and technical owner for areas of expertise
  • Experience with a wide variety of technologies and tools
  • Six Sigma Green Belt certification
  • Proven ability to execute high-profile projects and to provide leadership to the team
  • Experience working as a cross-functional project member
  • ITIL experience

    Section 19 Job
    YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.

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    At GE, developing people is embedded in our culture and integral to our growth. Developing people is how we have succeeded across industries...